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Articles (393)

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1-10 of 393 results for online customer reviews

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Select article: Predicting the helpfulness of online customer reviews: The role of title features

Retricted access

Research article

First published 2020-5

Predicting the helpfulness of online customer reviews: The role of title features

Mina Akbarabadi, Monireh Hosseini

International Journal of Market Research

Select article: The Role of Emotions for the Perceived Usefulness in Online Customer Reviews

Retricted access

Research article

First published 2016-11

The Role of Emotions for the Perceived Usefulness in Online Customer Reviews

Armin Felbermayr, Alexandros Nanopoulos

Journal of Interactive Marketing

Select article: Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes

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Research article

First published 2019-1

Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes

Xun Xu

Journal of Hospitality & Tourism Research

Select article: Automated Marketing Research Using Online Customer Reviews

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Research article

First published 2011-10

Automated Marketing Research Using Online Customer Reviews

Thomas Y. Lee, Eric T. Bradlow

Journal of Marketing Research

Select article: An Intervention for Increasing Intention to Post Online Customer Reviews

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Research article

First published 2024

An Intervention for Increasing Intention to Post Online Customer Reviews

Seungjoo Yang, John K. Kruschke

Journal of Interactive Marketing

Select article: Identification of key customer requirements based on online reviews

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Research article

First published 2020-10-07

Identification of key customer requirements based on online reviews

Nailiang Li, Xiao Jin, Yupeng Li

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Free access

Research article

First published 2024-1

Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Matthew J. Baker, Brett Hashimoto

International Journal of Business Communication

Select article: Reading Between the Lines: Understanding Customer Experience With Disruptive Technology Through Online Reviews

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Research article

First published 2021-8

Reading Between the Lines: Understanding Customer Experience With Disruptive Technology Through Online Reviews

Jeandri Robertson, Caitlin Ferreira, Jeannette Paschen

Australasian Marketing Journal

Select article: Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Open access

Research article

First published 2025-10

Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Eunhye Park, Sung-Bum Kim

Sage Open

Select article: Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Open access

Research article

First published 2024-4

Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Wei Feng, Jinzhe Yan

Sage Open

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