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Articles (359)

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1-10 of 359 results for negative online review

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Select article: The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands

Retricted access

Research article

First published 2022-11

The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands

Nailya Ordabayeva, Lisa A. Cavanaugh, Darren W. Dahl

Journal of Marketing

Select article: Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value

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Research article

First published 2026-2

Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value

Lauren Grewal, Andrew T. Stephen, Yakov Bart

Journal of Marketing Research

Select article: Genre Change in the Online Context: Responding to Negative Online Reviews and Redefining an Effective Genre Construct on Amazon.Com

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Research article

First published 2021-7

Genre Change in the Online Context: Responding to Negative Online Reviews and Redefining an Effective Genre Construct on Amazon.Com

Journal of Business and Technical Communication

Select article: Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?

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Research article

First published 2025-1

Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?

Qin Zhang, Lujun Su, Ling Zhou [...]

Journal of Travel Research

Select article: Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

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Research article

First published 2020-8

Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

Eric D. Olson, Heejung Ro

Cornell Hospitality Quarterly

Select article: Responding to Negative Online Reviews on Chinese E-Commerce Platforms: Culture's Impact and A Comparison of Rhetorical Moves

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Research article

First published 2025-4

Responding to Negative Online Reviews on Chinese E-Commerce Platforms: Culture's Impact and A Comparison of Rhetorical Moves

Junhua Wang, Hua Wang

Journal of Technical Writing and Communication

Select article: Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Open access

Research article

First published 2024-4

Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Wei Feng, Jinzhe Yan

Sage Open

Select article: Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

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Research article

First published 2021-4

Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari

Journal of Travel Research

Select article: Should Hotels Respond to Negative Online Reviews?

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Research article

First published 2016-11

Should Hotels Respond to Negative Online Reviews?

Mei Rose, Jeffrey G. Blodgett

Cornell Hospitality Quarterly

Select article: Negative Online Consumer Reviews

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Research article

First published 2016

Negative Online Consumer Reviews

L.G. Pee

International Journal of Market Research

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