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Open access

Research article

First published 2021-5

How Do Frontline Civil Servants Engage the Public? Practices,Embedded Agency,and Bricolage

Wieke Blijleven, Merlijn van Hulst

The American Review of Public Administration

Open access

Research article

First published 2025-10

Engaging With You Because I am Amused by You: A Multi-Method Approach Exploring the Effect of Frontline Employee Humor on Customer Service Engagement

Donghua Xiao, Yuxin Ni, Tianran Yang [...]

Sage Open

Retricted access

Research article

First published 2017-5

Validation of the Policy Advocacy Engagement Scale for frontline healthcare professionals

Bruce S Jansson, Adeline Nyamathi, Gretchen Heidemann [...]

Nursing Ethics

Retricted access

Research article

First published 2022-4

Work engagement,organizational embeddedness,and life satisfaction among frontline employees of star-rated hotels in Ghana

Emmanuel Twumasi Ampofo, Joseph Owusu, Rosemary Boateng Coffie [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 2018-5

Speaking Up and Activism Among Frontline Employees: How Professional Coping Influences Work Engagement and Intent to Leave Among Teachers

Nina M. van Loon, Madelon Heerema, Marit Weggemans [...]

The American Review of Public Administration

Retricted access

Research article

First published 2017-12

Managerial Strategies to Influence Frontline Worker Understanding of Performance Measures in Nonprofit Child Welfare Agencies

Monica Perez Jolles, Crystal Collins-Camargo, Bowen McBeath [...]

Nonprofit and Voluntary Sector Quarterly

Retricted access

Research article

First published 2016-3

Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display

Qi Chen, Marlena H. Shin, Jeffrey A. Chan [...]

American Journal of Medical Quality

Open access

Research article

First published 2025

Accountability at Work: Effects of Employee Accountability on Emotional Exhaustion and Engagement among Healthcare Professionals in the Netherlands

Lynn Colder, Eduard Schmidt, Sandra Groeneveld [...]

Review of Public Personnel Administration

Open access

Research article

First published 2023-11

The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters

Arezoo Fakhimi, Tony Garry, Sergio Biggemann

Australasian Marketing Journal

Retricted access

Research article

First published 2022-5

Frontline Employee Passion: A Multistudy Conceptualization and Scale Development

Angela C. Crawford, Casey E. Newmeyer, Jin Ho Jung [...]

Journal of Service Research

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