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Retricted access

Research article

First published 2025-2

The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals

Bart Larivière, Katrien Verleye, Arne De Keyser [...]

Journal of Service Research

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Research article

First published 2022-11

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

Raffaele Filieri, Zhibin Lin, Yulei Li [...]

Journal of Service Research

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Research article

First published 2021-5

Implementation of an SSVEP-based intelligent home service robot system

Yuxin Zhang, Qiang Gao, Yu Song [...]

Technology and Health Care

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Research article

First published 2023-8

Partners or Opponents? How Mindset Shapes Consumers’ Attitude Toward Anthropomorphic Artificial Intelligence Service Robots

Bing Han, Xun Deng, Hua Fan

Journal of Service Research

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Research article

First published 2012-11

Flexible ambient service discovery and composition for component-based robotic system

Kun Qian, Xudong Ma, Xianzhong Dai [...]

Journal of Ambient Intelligence and Smart Environments

Retricted access

Research article

First published 2013-11

Development of intelligent service robots

Luca Iocchi, Emanuele Menegatti, Andrea Bonarini [...]

Intelligenza Artificiale

Open access

Research article

First published 2022-11

How Smart Should a Service Robot Be?

Jeroen Schepers, Daniel Belanche, Luis V. Casaló [...]

Journal of Service Research

Open access

Research article

First published 2014-7

Robotic Services at Home: An Initialization System Based on Robots' Information and User Preferences in Unknown Environments

Nor Nur Safwati Mohd, Makoto Mizukawa

International Journal of Advanced Robotic Systems

Open access

Research article

First published 2022-11

Service Robots in Long-Term Care: A Consumer-Centric View

Eva Kipnis, Fraser McLeay, Anthony Grimes [...]

Journal of Service Research

Open access

Research article

First published 2018-11

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

Valtteri Kaartemo, Anu Helkkula

Journal of Creating Value

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