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Retricted access

Research article

First published 2000-01

Technology Infusion in Service Encounters

Mary Jo Bitner, Stephen W. Brown, Matthew L. Meuter

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2016-11

Service Provider’s Experiences of Service Separation

Teegan Green, Nicole Hartley, Nicole Gillespie

Journal of Service Research

Open access

Research article

First published 2025-8

Acceptance of AI-Infused assistive technologies for vulnerable user groups by professionals in social services – Insights from human-robot interaction research. A scoping review

Lukas Baumann, Susanne Dirks, Bastian Pelka

Technology and Disability

Retricted access

Research article

First published 2014-7

Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters

Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni [...]

Journal of Marketing

Retricted access

Research article

First published 1999-10

Technology Infusion: Preparing Teachers for Transition Services Through Web-based Cases

Sean Joseph Smith, Eric D. Jones

Career Development and Transition for Exceptional Individuals

Open access

Research article

First published 2025-7

Preparing Technologically Competent EFL Teachers: A TPACK-based Approach

Lee Jin Choi, Sun Joo Chung

Sage Open

Open access

Research article

First published 2017-2

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie M. Noble [...]

Journal of Service Research

Open access

Research article

First published 2025-11

Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters

Essi Pöyry, Jani Holopainen, Petri Parvinen [...]

Journal of Service Research

Retricted access

Research article

First published 2000-6

Barriers to Adopting Emerging Technologies in Education

Patricia L. Rogers

Journal of Educational Computing Research

Retricted access

Research article

First published 2021-11

Touch Versus Tech in Service Encounters

Alei Fan, Anna S. Mattila

Cornell Hospitality Quarterly

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