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Research article

First published 2024-10

When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context

Minjin (MJ) Rheu, Yue (Nancy) Dai, Jingbo Meng [...]

Communication Research

Open access

Research article

First published 2026-4

Individual and well-being factors associated with social chatbot usage: A six-country study

Rita Latikka, Jenna Bergdahl, Iina Savolainen [...]

Journal of Social and Personal Relationships

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Research article

First published 2025-10

The quasi-domestication of social chatbots: The case of Replika

Gina Neff, Peter Nagy

New Media & Society

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Research article

First published 2026

Can humans feel connected to AI? Perceived responsiveness drives social connection with AI chatbots

Alessia Telari, Alessandro Gabbiadini, Paolo Riva

Journal of Social and Personal Relationships

Open access

Research article

First published 2021-1

Can we be friends with Mitsuku? A longitudinal study on the process of relationship formation between humans and a social chatbot

Emmelyn A. J. Croes, Marjolijn L. Antheunis

Journal of Social and Personal Relationships

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Research article

First published 2025

Effects of a Customized Chatbot Intervention on Social Work Students’ Counseling Self-Efficacy

Kitty Yuen-han Mo, Lina Kit-ling Chow, Linda Wai-kit Mok [...]

Research on Social Work Practice

Open access

Research article

First published 2026

Perceived credibility and social competence of chatbots in mental health apps and the influence of algorithm literacy

Maria F. Grub, Teresa K. Naab

DIGITAL HEALTH

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Research article

First published 2026

Is Social Presence in Banking Chatbots Relevant? A Multidimensional Multi-analytic Approach

Ubais Parayil Iqbal, Sobhith Mathew Jose, Sajid Abbas [...]

Global Business Review

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Research article

First published 2022-01

Hypocrisy Induction: Using Chatbots to Promote COVID-19 Social Distancing

WooJin Kim, Yuhosua Ryoo

Cyberpsychology,Behavior,and Social Networking

Open access

Research article

First published 2025-4

Cultural Variation in Attitudes Toward Social Chatbots

Dunigan P. Folk, Chenxi Wu, Steven J. Heine

Journal of Cross-Cultural Psychology

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