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Articles (106)

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1-10 of 106 results for service profit chain

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Select article: GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES

Retricted access

Research article

First published 2003-09

GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES

GEORGE I. KASSINIS, ANDREAS C. SOTERIOU

Production and Operations Management

Select article: Rewards Strategy: A Key Driver of Service–Profit Chain

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Research article

First published 2019-9

Rewards Strategy: A Key Driver of Service–Profit Chain

Pankaj M. Madhani

Compensation & Benefits Review

Select article: Social Identity and the Service-Profit Chain

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Research article

First published 2009-3

Social Identity and the Service-Profit Chain

Christian Homburg, Jan Wieseke, Wayne D. Hoyer

Journal of Marketing

Select article: The Service-Profit Chain: Reflections,Revisions,and Reimaginations

Open access

Research article

First published 2022-8

The Service-Profit Chain: Reflections,Revisions,and Reimaginations

Jens Hogreve, Anja Iseke, Klaus Derfuss

Journal of Service Research

Select article: Going Beyond the Conventional Service Profit Chain Model

Open access

Research article

First published 2024-4

Going Beyond the Conventional Service Profit Chain Model

Dia Zeglat, Fayiz Shrafat, Jassim Al-Gasawneh

Sage Open

Select article: The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

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Research article

First published 2017-5

The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

Jens Hogreve, Anja Iseke, Klaus Derfuss [...]

Journal of Marketing

Select article: Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability

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Research article

First published 2008-08

Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability

Bart Larivière

Journal of Service Research

Select article: Intellectual capital profit chain: Linking human resource management practice systems to customer orientation

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Research article

First published 2025-5

Intellectual capital profit chain: Linking human resource management practice systems to customer orientation

Amal Aribi, Jerzy Kociatkiewicz, Andrea Micheaux

Human Systems Management

Select article: Employee Satisfaction,Customer Loyalty,and Financial Performance

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Research article

First published 1998-08

Employee Satisfaction,Customer Loyalty,and Financial Performance

Gary W. Loveman

Journal of Service Research

Select article: Which Is More Effective for Job Satisfaction,Expert Knowledge or Career Status Through Training? Differences between Large Enterprises and SMEs

Open access

Research article

First published 2023-3

Which Is More Effective for Job Satisfaction,Expert Knowledge or Career Status Through Training? Differences between Large Enterprises and SMEs

Takumi Kato, Saori Yamamoto, Aki Miyaji [...]

Journal of Applied Social Science

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