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1-10 of 776 results for service employee performance

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Select article: The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

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Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Select article: Transformational leadership and public employee performance: The mediating roles of employee participation and public service motivation

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Research article

First published 2024-12

Transformational leadership and public employee performance: The mediating roles of employee participation and public service motivation

Yen Thi Tran, Trang Cam Hoang

International Review of Administrative Sciences

Select article: Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from the Indian Service Industry

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Research article

First published 2024-3

Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from the Indian Service Industry

Shivani Sharma, Parul Saxena

Abhigyan

Select article: A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

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Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Select article: Impact of High-performance Work Systems on Employee Performance in Knowledge-based Service Organizations: A Moderated Mediation Model

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Research article

First published 2026

Impact of High-performance Work Systems on Employee Performance in Knowledge-based Service Organizations: A Moderated Mediation Model

Shivani Srivastava, M.K. Rao, Pavithra Ganesh

Global Business Review

Select article: Employee Collaboration,Learning Orientation,and New Service Development Performance

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Review article

First published 2013-2

Employee Collaboration,Learning Orientation,and New Service Development Performance

Horace L. Melton, Michael D. Hartline

Journal of Service Research

Select article: Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

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Research article

First published 2020-5

Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Fine F. Leung, Sara Kim, Caleb H. Tse

Journal of Marketing

Select article: How capricious supervisors affect hospitality employees’ service performance? A diary study from the employees’ emotional perspective

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Research article

First published 2023-11

How capricious supervisors affect hospitality employees’ service performance? A diary study from the employees’ emotional perspective

In-Jo Park, Shenyang Hai, Peter Beomcheol Kim

Journal of Hospitality & Tourism Research

Select article: Employee involvement,public service motivation,and perceived organizational performance: testing a new model

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Research article

First published 2018-12

Employee involvement,public service motivation,and perceived organizational performance: testing a new model

Fanhua Qi, Weijie Wang

International Review of Administrative Sciences

Select article: Setting the Scene: Partners’ Leadership Behavior and Employees’ Perceptions of Work Performance in Professional Service Firms

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Research article

First published 2019-11

Setting the Scene: Partners’ Leadership Behavior and Employees’ Perceptions of Work Performance in Professional Service Firms

Alexander M. Sandvik, Marcus Selart, Vidar Schei [...]

Journal of Leadership & Organizational Studies

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