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Retricted access

Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

Open access

Research article

First published 2023-10

Perceived Justice and Customer Loyalty in the Situation of Beauty Service Failure

Hyun-Kyung Choi, Sang-Soo Kim, Bum-Seok Kim

Sage Open

Open access

Research article

First published 2025-7

Customer Loyalty and Fitness Centers Competitiveness: The Role of Service Convenience and Multidimensional Perceived Value

İlknur Özdemir, Ali Sevilmiş, Jerónimo García-Fernández [...]

Sage Open

Open access

Research article

First published 2025-5

Fifteen Years of Research on Customer Loyalty Formation: A Meta-Analytic Structural Equation Model

Kevin Kam Fung So, Yang Yang, Xiang (Robert) Li

Cornell Hospitality Quarterly

Open access

Research article

First published 2020-10

An Investigation of the Relationship Among Medical Center’s Image,Service Quality,and Patient Loyalty

Chanchai Phonthanukitithaworn, Phaninee Naruetharadhol, Nathatenee Gebsombut [...]

Sage Open

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Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

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Research article

First published 2012-12

A Study on Indian Youth for Determining Relationship of Brand Loyalty with Customer Perceptions with Special Reference to Personal Banking Services

Ritu Srivastava, Ajay Prakash

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2020-7

Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce

Wajeeha Aslam, Annas Hussain, Kashif Farhat [...]

Business Perspectives and Research

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Research article

First published 2020-11

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Jesús Cambra-Fierro, Iguácel Melero-Polo, Lia Patrício [...]

Journal of Service Research

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Research article

First published 2019-6

Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Nicholas G. Paparoidamis, Huong Thi Thanh Tran, Constantinos N. Leonidou

Journal of International Marketing

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