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Articles (51)

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1-10 of 51 results for online restaurant reviews

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Select article: Behind the ratings: Text mining of restaurant customers’ online reviews

Retricted access

Research article

First published 2018-11

Behind the ratings: Text mining of restaurant customers’ online reviews

Susan (Sixue) Jia

International Journal of Market Research

Select article: Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Free access

Research article

First published 2024-1

Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Matthew J. Baker, Brett Hashimoto

International Journal of Business Communication

Select article: Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Open access

Research article

First published 2025-10

Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Eunhye Park, Sung-Bum Kim

Sage Open

Select article: The omnivore’s neighborhood? Online restaurant reviews,race,and gentrification

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Research article

First published 2017-11

The omnivore’s neighborhood? Online restaurant reviews,race,and gentrification

Sharon Zukin, Scarlett Lindeman, Laurie Hurson

Journal of Consumer Culture

Select article: Heightened scrutiny: The unequal impact of online hygiene scores on restaurant reviews

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Research article

First published 2024-8

Heightened scrutiny: The unequal impact of online hygiene scores on restaurant reviews

Chao Yu, Drew Margolin

New Media & Society

Select article: Effect of Aspect-Level Emotion Expression of Online Restaurant Reviews on Perceived Helpfulness: An Aspect-Based Sentiment Analysis Perspective

Open access

Research article

First published 2025-4

Effect of Aspect-Level Emotion Expression of Online Restaurant Reviews on Perceived Helpfulness: An Aspect-Based Sentiment Analysis Perspective

Dasom Jeong, Dongeon Kim, Jinzhe Yan [...]

Sage Open

Select article: Is Your Restaurant Worth the Risk? A Motivational Perspective on Reviews’ Rating Distribution and Volume

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Research article

First published 2020-11

Is Your Restaurant Worth the Risk? A Motivational Perspective on Reviews’ Rating Distribution and Volume

Lu Lu, Laurie Wu, Zeya He

Journal of Hospitality & Tourism Research

Select article: Says who? How the match between the social identity of organizations and their audiences increases perceptions of organizational authenticity

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Research article

First published 2021-8

Says who? How the match between the social identity of organizations and their audiences increases perceptions of organizational authenticity

Balázs Kovács, Suzanne Horwitz

Strategic Organization

Select article: Conspicuous Reviewing: Affiliation with High-status Organizations as a Motivation for Writing Online Reviews

Open access

Research article

First published 2018

Conspicuous Reviewing: Affiliation with High-status Organizations as a Motivation for Writing Online Reviews

Balázs Kovács, Suzanne Horwitz

Socius: Sociological Research for a Dynamic World

Select article: How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation

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Research article

First published 2024-9

How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation

Richard Gruss, Jessie Quesenberry, Eojina Kim [...]

Journal of Hospitality & Tourism Research

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