Sage Journals: Discover world-class research

Retricted access

Research article

First published 2019-1

Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes

Xun Xu

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Open access

Research article

First published 2022-04

Linking customized logistics service in online retailing with E-satisfaction and E-loyalty

Mingyao Hu, Peggy E Chaudhry, Sohail S Chaudhry

International Journal of Engineering Business Management

Retricted access

Research article

First published 2024-10

Online Retail Service Quality: What Matters Most for Customer Satisfaction?

Sonali Singh, Sumeet Singh Jasial, Richa Misra [...]

FIIB Business Review

Open access

Research article

First published 2023-7

Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal

Dhruba Kumar Gautam, Gunja Kumari Sah

Sage Open

Open access

Research article

First published 2023-6

E-SERV-EX: A Multi-item Scale for Measuring Customer Expectations from the Online Retail Services

Vikas Kumar Tyagi, Sarvesh Kumar, Manish Gulyani [...]

NMIMS Management Review

Open access

Research article

First published 2024-5

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Matteo Borghi, Marcello M. Mariani

Journal of Travel Research

Retricted access

Research article

First published 2023

Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers

Siti Norida Wahab, Muhammad Iskandar Hamzah, Salini Devi Rajendran

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2010-02

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

Retricted access

Research article

First published 2008-06

Choice,Perceived Control,and Customer Satisfaction: The Psychology of Online Service Recovery

Chia-Chi Chang

Cyberpsychology,Behavior,and Social Networking

Search results