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Retricted access

Research article

First published 2019-3

Online Banking and Customer Satisfaction: Evidence from India

A. Meharaj Banu, N. Shaik Mohamed, Satyanarayana Parayitam

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2024-10

Online Retail Service Quality: What Matters Most for Customer Satisfaction?

Sonali Singh, Sumeet Singh Jasial, Richa Misra [...]

FIIB Business Review

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Research article

First published 2024-12

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

Open access

Research article

First published 2022-04

Linking customized logistics service in online retailing with E-satisfaction and E-loyalty

Mingyao Hu, Peggy E Chaudhry, Sohail S Chaudhry

International Journal of Engineering Business Management

Open access

Research article

First published 2023-7

Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal

Dhruba Kumar Gautam, Gunja Kumari Sah

Sage Open

Retricted access

Research article

First published 2014-04

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

Bin Gu, Qiang Ye

Production and Operations Management

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Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Free access

Research article

First published 2024-1

Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Matthew J. Baker, Brett Hashimoto

International Journal of Business Communication

Retricted access

Research article

First published 2020-6

Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction

Shefali Jaiswal, Anurag Singh

Paradigm: A Management Research Journal

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Research article

First published 2016-11

Customer satisfaction using website functionality,perceived usability and perceived usefulness towards online shopping in India

Urvashi Tandon, Ravi Kiran, Ash N Sah

Information Development

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