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Retricted access

Research article

First published 2011-5

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude

Nita Umashankar, Raji Srinivasan, Dustin Hindman

Journal of Service Research

Retricted access

Research article

First published 2023-1

Fostering Public Sector Employees’ Innovative Behavior: The Roles of Servant Leadership,Public Service Motivation,and Learning Goal Orientation

Nhung Thi Hong Nguyen, Diep Nguyen, Nguyen Vo [...]

Administration & Society

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Research article

First published 2025

How CSR practices and employee resilience transform hotel service innovation and well-being: The role of job and leisure crafting

Chih-Ching Teng, Yu-Min Lin, Ya-Jen Cheng [...]

Tourism and Hospitality Research

Open access

Research article

First published 2024-6

Too sleepy to be innovative? Ethical leadership and employee service innovation behavior: A dual-path model moderated by sleep quality

Muhammad Imran Rasheed, Zahid Hameed, Puneet Kaur [...]

Human Relations

Retricted access

Research article

First published 2023-11

A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation

Feng Zeng Xu, Emily Ma, Yun Zhang

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2007-4

New Service Development (NSD): Role of Customer Contact Executives

K. R. Jayasimha, Rajendra Nargundkar, V. Murugaiah

Vision: The Journal of Business Perspective

Free access

Research article

First published 2024

How did employment consultants adjust and innovate services to respond to the COVID-19 pandemic?

Danielle Mahoehney, Seunghee Lee, Julie Bershadsky [...]

Journal of Vocational Rehabilitation

Open access

Research article

First published 2018-8

Exploring antecedents of service innovation performance in manufacturing SMEs

Kars Mennens, Anita Van Gils, Gaby Odekerken-Schröder [...]

International Small Business Journal: Researching Entrepreneurship

Retricted access

Research article

First published 2022-6

Resilience in Public Sector Managers

Geoff Plimmer, Evan M. Berman, Sanna Malinen [...]

Review of Public Personnel Administration

Open access

Research article

First published 2021-1

Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Ozlem Uzunsaf Yamak, Serife Zihni Eyupoglu

Sage Open

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