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Open access

Research article

First published 2022-04

Linking customized logistics service in online retailing with E-satisfaction and E-loyalty

Mingyao Hu, Peggy E Chaudhry, Sohail S Chaudhry

International Journal of Engineering Business Management

Open access

Research article

First published 2023-7

Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal

Dhruba Kumar Gautam, Gunja Kumari Sah

Sage Open

Retricted access

Research article

First published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Open access

Research article

First published 2018-7

The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba

Sage Open

Retricted access

Research article

First published 2025-12

The moderating effect of technology turbulence on the relationships between e-marketing mix and customer satisfaction for electronic information services

Maha Elfadel, Roslina Othman, Nik Hziman Nik Mat [...]

Journal of Librarianship and Information Science

Retricted access

Research article

First published 2009-8

Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

Adam Finn, Luming Wang, Tema Frank

Journal of Interactive Marketing

Open access

Research article

First published 2024-5

The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Maha Waleed Elfadel, Roslina Bt. Othman, Nik Hziman B. Nik Mat [...]

Information Services and Use

Retricted access

Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Retricted access

Research article

First published 2019-12

Measuring Service Quality Perceptions of Indian E-retailers: An Evaluative Study

Chandan A. Chavadi, Sindhu R. Menon, Monika Sirothiya

Metamorphosis: A Journal of Management Research

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

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