Search results: Sage Journals

Restricted accessResearch articleFirst published September, 2018

Other Customer Service Failures: Emotions,Impacts,and Attributions

Melissa A. Baker, Kawon Kim

Journal of Hospitality & Tourism Research

Free accessResearch articleFirst published August, 2012

Huanhuan Wang, Qingping Yang

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

Restricted accessResearch articleFirst published January, 2019

Xun Xu

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published September, 2022

David A. Gilliam, Teresa Preston, Casey C. Rockwell [...]

International Journal of Market Research

Open accessResearch articleFirst published April, 2024

Xin Zhao, Zhiyan Xu, Fei Ding [...]

Sage Open

Restricted accessResearch articleFirst published 2025

Zongwei Hu, Shuo Yu, Jian Ming Luo

Journal of Vacation Marketing

Open accessResearch articleFirst published August, 2023

Ilias Danatzis, Jana Möller-Herm

Journal of Service Research

Restricted accessResearch articleFirst published May, 2020

Fine F. Leung, Sara Kim, Caleb H. Tse

Journal of Marketing

Open accessResearch articleFirst published November, 2025

Jorge Vera-Martínez

Journal of Creating Value

Open accessResearch articleFirst published January, 2026

Haochen Qi, Seamus Simpson

Sage Open