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Articles (802)

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1-10 of 802 results for customer attributes

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Select article: Other Customer Service Failures: Emotions,Impacts,and Attributions

Retricted access

Research article

First published 2018-9

Other Customer Service Failures: Emotions,Impacts,and Attributions

Melissa A. Baker, Kawon Kim

Journal of Hospitality & Tourism Research

Select article: Personalized customization in product design using customer attributes and artificial neural network

Free access

Research article

First published 2012-8

Personalized customization in product design using customer attributes and artificial neural network

Huanhuan Wang, Qingping Yang

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

Select article: Comparative Analysis of Attributions From Customer Experiences and Journeys

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Research article

First published 2022-9

Comparative Analysis of Attributions From Customer Experiences and Journeys

David A. Gilliam, Teresa Preston, Casey C. Rockwell [...]

International Journal of Market Research

Select article: Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes

Retricted access

Research article

First published 2019-1

Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes

Xun Xu

Journal of Hospitality & Tourism Research

Select article: The Influencers’ Attributes and Customer Purchase Intention: The Mediating Role of Customer Attitude Toward Brand

Open access

Research article

First published 2024-4

The Influencers’ Attributes and Customer Purchase Intention: The Mediating Role of Customer Attitude Toward Brand

Xin Zhao, Zhiyan Xu, Fei Ding [...]

Sage Open

Select article: Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

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Research article

First published 2025

Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

Zongwei Hu, Shuo Yu, Jian Ming Luo

Journal of Vacation Marketing

Select article: Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Open access

Research article

First published 2023-8

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Ilias Danatzis, Jana Möller-Herm

Journal of Service Research

Select article: Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

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Research article

First published 2020-5

Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Fine F. Leung, Sara Kim, Caleb H. Tse

Journal of Marketing

Select article: Service Experiential Attributes as the Basis of Customer Value Co-creation in Technology Product–Services: A Service-dominant Logic Perspective

Open access

Research article

First published 2025-11

Service Experiential Attributes as the Basis of Customer Value Co-creation in Technology Product–Services: A Service-dominant Logic Perspective

Jorge Vera-Martínez

Journal of Creating Value

Select article: The Impact of Attribute Agenda-Setting on Brand-Customer Engagement: Evidence from Chinese ERKE’s Douyin

Open access

Research article

First published 2026-1

The Impact of Attribute Agenda-Setting on Brand-Customer Engagement: Evidence from Chinese ERKE’s Douyin

Haochen Qi, Seamus Simpson

Sage Open

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