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Retricted access

Research article

First published 2015-5

Should Firms Use Small Financial Benefits to Express Appreciation to Consumers? Understanding and Avoiding Trivialization Effects

Peggy J. Liu, Cait Lamberton, Kelly L. Haws

Journal of Marketing

Open access

Research article

First published 2025-7

Your Appreciation Helps Me Grow: The Influence of Customer Gratitude Expression on Employee Career Growth

Yuan Zhang, Sihong Zhang, Shaoqing Zhang

Sage Open

Retricted access

Research article

First published 2023-1

Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants

Yide Liu, Hiram Ting, Christian Ringle

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2021-8

Do Customer Discounts Affect Frontline Employees?

Cord-Christian Troebs, Tillmann Wagner, Walter Herzog

Journal of Service Research

Retricted access

Research article

First published 2000-4-14

Qualities of an exceptional leader

Louis E. Schultz

Human Systems Management

Open access

Research article

First published 2024-11

Into the Customers’ Shoes: Multimodal practices for customer-centric strategizing

Jarryd Daymond, Stefan Meisiek, Eric Knight

Organization Studies

Open access

Research article

First published 2024

The effect of employee based brand equity on customer experience in multinational chain hotels

Jinlan Zhang, Viachaslau Filimonau, Ulan Tlemissov

Tourism and Hospitality Research

Retricted access

Research article

First published 1968-3

Mission to Smaller Tribes: Challenge,Problems,and Responsibility

Jacob A. Loewen

Missiology: An International Review

Retricted access

Research article

First published 2022-11

Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers’ Repurchase and Social Media Engagement

Ernest Emeka Izogo, Mercy Mpinganjira, Heikki Karjaluoto [...]

Journal of Travel Research

Retricted access

Research article

First published 2007-08

The Effect of Meal Pace on Customer Satisfaction

Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila [...]

Cornell Hospitality Quarterly

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