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Research article

First published 2026

Modelling the Path from Servitization Enablers to Customer Centricity in the Automotive Industry: An fsQCA and ANN Analysis

S. S. Triveshika, Shefali Srivastava, Ashish Dwivedi [...]

Global Business Review

Free access

Research article

First published 2016-11

Semi-Automatic Service Provision Based on Interaction of Data Warehouses for Evaluation of Water Resources

Dalė Dzemydienė, Saulius Maskeliūnas, Giedrė Dzemydaitė [...]

Informatica: An International Journal of Computing and Informatics

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Research article

First published 2014-11

The service task implementation in automotive troubleshooting using an ontology-based knowledge support system

Janus S Liang

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

Open access

Review article

First published 2021-5

Impacts of decarbonization on the automotive after sales sector: A review of evidence

Jorge Eslava-Bautista, Caitlin D Cottrill, Mark Beecroft

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

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Research article

First published 2004-1

Fatigue crack initiation and early growth in a multiphase Al alloy included in a multilayer material system

M. R. Joyce, S. Syngellakis, P. A. S. Reed

Materials Science and Technology

Open access

Research article

First published 2015-10

Impact of Technical Support on Customer Satisfaction

Natasa Gajic, Mehraz Boolaky

Sage Open

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Case report

First published 2013-12

Reshaping the IT governance in Octo Telematics to gain IT–business alignment

Giovanni Vaia, Erran Carmel

Journal of Information Technology Teaching Cases

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Case report

First published 2006-2

DCXNET: E-Transformation at DaimlerChrysler

Arnd Klein, Helmut Krcmar

Journal of Information Technology

Open access

Research article

First published 2019-3

A new customization model for enterprises based on improved framework of customer to business: A case study in automobile industry

Xianyu Zhang, Xinguo Ming, Zhiwen Liu [...]

Advances in Mechanical Engineering

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Research article

First published 2010-11

Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry

Utpal M. Dholakia, Siddharth S. Singh, Robert A. Westbrook

Journal of Service Research

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