In the severe and highly competitive international commercial environment, automotive enterprises have made critical efforts in order to provide more additional value services except in their original product development field. A wider scope of knowledge is necessary to build an automotive troubleshooting service system, since inspection, diagnosis, maintenance and service operations are involved in its troubleshooting range. In this study, a methodology for ontology-based knowledge support is generated. Based on this methodology, a prototype of an automotive troubleshooting service system is generated. An industrial application is proposed and its initial results reveal the applicability of the approach and the prototype in practice.
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