Search results: Sage Journals

Restricted accessResearch articleFirst published October, 2024

Individual differences in service quality of university libraries in Bangladesh

Md Jahangir Alam, Wares-Ul-Matin, Bilkis Begum

IFLA Journal

Restricted accessResearch articleFirst published 2025

A study on the evaluation of University Library Service Quality using the Kano model

Younghee Noh

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published March, 2019

Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach

Nasra Gathoni, Thomas Van der Walt

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published March, 2020

An approach to quality improvement of Nigerian university library services: A framework for effective quality management implementation

Halima S Egberongbe

Information Development

Restricted accessResearch articleFirst published August, 2025

Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Ogagaoghene Uzezi Idhalama, Elisha Ondieki Makori, John Otieno Oredo

Alexandria: The Journal of National and International Library and Information Issues

Restricted accessResearch articleFirst published June, 2021

Effects of service quality on satisfaction in Eastern University Library,Bangladesh

Md. Jahangir Alam

IFLA Journal

Restricted accessResearch articleFirst published May, 1999

A qualitative study of the use of networked software and electronic information services at Glasgow Caledonian University Library

John C. Crawford

Education for Information

Open accessResearch articleFirst published 2026

Effects of electronic learning on innovative sustainable competence development for smart library services: A qualitative investigation from university information managers

Khurram Shahzad, Shakeel Ahmad Khan, Mukhtar Ahmmad [...]

Information Services and Use

Restricted accessResearch articleFirst published December, 2013

Developing a service performance assessment system to improve service quality of academic libraries

Muhammad Jaber Hossain, SM Zabed Ahmed

Business Information Review

Restricted accessResearch articleFirst published 2025

Determinants of continued use willingness for library smart services: Evidence from university libraries in China

Zhongxian Bai, Gan Gao, Lei Zhao [...]

Information Development

Restricted accessResearch articleFirst published October, 2024

Individual differences in service quality of university libraries in Bangladesh

Md Jahangir Alam, Wares-Ul-Matin, Bilkis Begum

IFLA Journal

Restricted accessResearch articleFirst published 2025

A study on the evaluation of University Library Service Quality using the Kano model

Younghee Noh

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published March, 2019

Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach

Nasra Gathoni, Thomas Van der Walt

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published March, 2020

An approach to quality improvement of Nigerian university library services: A framework for effective quality management implementation

Halima S Egberongbe

Information Development

Restricted accessResearch articleFirst published August, 2025

Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Ogagaoghene Uzezi Idhalama, Elisha Ondieki Makori, John Otieno Oredo

Alexandria: The Journal of National and International Library and Information Issues

Restricted accessResearch articleFirst published June, 2021

Effects of service quality on satisfaction in Eastern University Library,Bangladesh

Md. Jahangir Alam

IFLA Journal

Restricted accessResearch articleFirst published May, 1999

A qualitative study of the use of networked software and electronic information services at Glasgow Caledonian University Library

John C. Crawford

Education for Information

Open accessResearch articleFirst published 2026

Effects of electronic learning on innovative sustainable competence development for smart library services: A qualitative investigation from university information managers

Khurram Shahzad, Shakeel Ahmad Khan, Mukhtar Ahmmad [...]

Information Services and Use

Restricted accessResearch articleFirst published December, 2013

Developing a service performance assessment system to improve service quality of academic libraries

Muhammad Jaber Hossain, SM Zabed Ahmed

Business Information Review

Restricted accessResearch articleFirst published 2025

Determinants of continued use willingness for library smart services: Evidence from university libraries in China

Zhongxian Bai, Gan Gao, Lei Zhao [...]

Information Development