Abstract
This study measured the individual differences in the service quality of Bangladeshi university libraries by type of university, user and gender. A modified SERVQUAL (service quality) model was adopted for the academic library environment, which included 30 items under five dimensions with a 7-point Likert scale. The survey was conducted among 61 teachers, 50 researchers and 455 students from two public, two international and two private universities in Bangladesh. The individual differences in library service quality were calculated through an analysis of variance and independent sample
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