An approach to quality improvement of Nigerian university library services: A framework for effective quality management implementation

Abstract

The paper explores the different strategies in managing operations and delivering services and compares them to current trends in academic libraries in Southwestern (SW) Nigeria. The author objectively and comparatively examined the different models of quality management (QM) and strategies, from which a framework of quality improvement for Nigerian university libraries was developed. The article employed a pragmatic approach to unearth the complexities of investigating the phenomenon in academic library environments. This paper discussed the findings of three studies (online survey, interview and focus groups) in this research and how they relate to the existing literature. A comprehensive analysis highlights challenges of university library operations in SW Nigeria while a pragmatic approach was used to achieve the objectives of the paper. The paper concluded that improvement in quality of service delivery and operations is certain if the proposed framework for QM implementation is embraced in Nigerian academic libraries. Recommendations were made on the way forward toward improving academic library services nationwide.