Search results: Sage Journals

Restricted accessResearch articleFirst published June, 2013

Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?

Francesc Medina-Mirapeix, Francisco J Jimeno-Serrano, Pilar Escolar-Reina [...]

Clinical Rehabilitation

Restricted accessResearch articleFirst published December, 2024

Exploring the Effects of Semester-Long Service-Learning: A Study on Psychosocial Variables and Quality of Participation Experiences

Christian Compare, Cinzia Albanesi

Journal of Experiential Education

Open accessReview articleFirst published 2024

Capturing patient experiences of care with digital technology to improve service delivery and quality of care: A scoping review

Patrick Dodson, Anne M. Haase, Mona Jeffreys [...]

DIGITAL HEALTH

Restricted accessResearch articleFirst published May, 2020

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Restricted accessResearch articleFirst published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

Restricted accessOtherFirst published November, 2017

Investigating the Impacts of Brand Experience and Service Quality

Azize Şahin, Hakan Kitapçi, Erkut Altindağ [...]

International Journal of Market Research

Restricted accessResearch articleFirst published March, 1989

Consumer and Provider Expectations and Experiences in Evaluating Professional Service Quality

Teresa A. Swartz, Stephen W. Brown

Journal of the Academy of Marketing Science

Open accessReview articleFirst published December, 2023

Experiences of people with hand osteoarthritis and perceptions of clinicians and carers on quality of life and treatment services: A qualitative synthesis

Cynthia Srikesavan, Benjamin Dean, Francine Toye [...]

Hand Therapy

Restricted accessResearch articleFirst published November, 2019

A Longitudinal Study on Quality of Experience (QoE) measures to predict customer’s Likelihood to Recommend (L2R) a service

Amin Azad, Mark Chignell, Leon Zucherman

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open accessResearch articleFirst published December, 2020

The Relationships Between Patient Experience and Quality and Utilization of Primary Care Services

Jaya Aysola, Chang Xu, Hairong Huo [...]

Journal of Patient Experience

Restricted accessResearch articleFirst published June, 2013

Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?

Francesc Medina-Mirapeix, Francisco J Jimeno-Serrano, Pilar Escolar-Reina [...]

Clinical Rehabilitation

Restricted accessResearch articleFirst published December, 2024

Exploring the Effects of Semester-Long Service-Learning: A Study on Psychosocial Variables and Quality of Participation Experiences

Christian Compare, Cinzia Albanesi

Journal of Experiential Education

Open accessReview articleFirst published 2024

Capturing patient experiences of care with digital technology to improve service delivery and quality of care: A scoping review

Patrick Dodson, Anne M. Haase, Mona Jeffreys [...]

DIGITAL HEALTH

Restricted accessResearch articleFirst published May, 2020

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Restricted accessResearch articleFirst published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

Restricted accessOtherFirst published November, 2017

Investigating the Impacts of Brand Experience and Service Quality

Azize Şahin, Hakan Kitapçi, Erkut Altindağ [...]

International Journal of Market Research

Restricted accessResearch articleFirst published March, 1989

Consumer and Provider Expectations and Experiences in Evaluating Professional Service Quality

Teresa A. Swartz, Stephen W. Brown

Journal of the Academy of Marketing Science

Open accessReview articleFirst published December, 2023

Experiences of people with hand osteoarthritis and perceptions of clinicians and carers on quality of life and treatment services: A qualitative synthesis

Cynthia Srikesavan, Benjamin Dean, Francine Toye [...]

Hand Therapy

Restricted accessResearch articleFirst published November, 2019

A Longitudinal Study on Quality of Experience (QoE) measures to predict customer’s Likelihood to Recommend (L2R) a service

Amin Azad, Mark Chignell, Leon Zucherman

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open accessResearch articleFirst published December, 2020

The Relationships Between Patient Experience and Quality and Utilization of Primary Care Services

Jaya Aysola, Chang Xu, Hairong Huo [...]

Journal of Patient Experience