You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (36)

Journals (0)

1-10 of 36 results for Online complaint management

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Complaining and the Management of Face in Online Counseling

Retricted access

Research article

First published 2014-2

Complaining and the Management of Face in Online Counseling

Wyke Stommel, Fleur van der Houwen

Qualitative Health Research

Select article: Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms

Retricted access

Research article

First published 2012-8

Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms

Guda Van Noort, Lotte M. Willemsen

Journal of Interactive Marketing

Select article: An Analysis of One-Star Online Reviews and Responses in the Washington,D.C.,Lodging Market

Retricted access

Research article

First published 2013-2

An Analysis of One-Star Online Reviews and Responses in the Washington,D.C.,Lodging Market

Stuart E. Levy, Wenjing Duan, Soyoung Boo

Cornell Hospitality Quarterly

Select article: Cultures of Complaint

Retricted access

Other

First published 2010-8

Cultures of Complaint

David Rowe, Andy Ruddock, Brett Hutchins

Convergence: The International Journal of Research into New Media Technologies

Select article: Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews

Retricted access

Research article

First published 2015-5

Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews

Hyounae Min, Yumi Lim, Vincent P. Magnini

Cornell Hospitality Quarterly

Select article: “Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Retricted access

Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

Select article: Developing a New Model for Understanding Teacher Satisfaction With Online Learning

Open access

Research article

First published 2021-7

Developing a New Model for Understanding Teacher Satisfaction With Online Learning

Dongping Liu, Hai Zhang

Sage Open

Select article: Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Open access

Research article

First published 2022-4

Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Muhammad Umair Wattoo, Syed Muhammad Javed Iqbal

Sage Open

Select article: Proactive method for identification and handling of patient complaints with root cause analysis in Surabaya Islamic Hospital

Open access

Research article

First published 2023-10

Proactive method for identification and handling of patient complaints with root cause analysis in Surabaya Islamic Hospital

Agus Aan Adriansyah, Budhi Setianto, Yauwan Tobing Lukiyono [...]

Journal of Public Health Research

Select article: Responding to Online Reviews

Retricted access

Research article

First published 2013-2

Responding to Online Reviews

Sun-Young Park, Jonathan P. Allen

Cornell Hospitality Quarterly

1
2
3
4
10 / page

Article type

Publication date

Subjects

Access