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Research article

First published 2024-5

Should Net Promoter Score be supplemented with other customer feedback metrics? An empirical investigation of Net Promoter Score and emotions in the mobile phone industry

Steffen Müller, Roger Seiler, Melanie Völkle

International Journal of Market Research

Retricted access

Research article

First published 2024-5

The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score?

Lance A Bettencourt, Mark B Houston

International Journal of Market Research

Retricted access

Research article

First published 2024-5

Taking the measure of net promoter score: An assessment of construct and predictive validity

Susana Jaramillo, George Deitz, John D. Hansen [...]

International Journal of Market Research

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Research article

First published 2024-5

Net promoter score and future consumer behavior in the casino gaming industry

Sanghee Kim, Thomas S Gruca

International Journal of Market Research

Open access

Research article

First published 2024-5

The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations

Hazel Lacohee, Anne Souchon, Peter Dickenson [...]

International Journal of Market Research

Open access

Research article

First published 2024-5

From Research to Action: Enhancing Net Promoter Score Utilization in Managerial Practice

Sven Baehre

International Journal of Market Research

Retricted access

Research article

First published 2024-5

An empirical study of the relationship between perceived value and the net promoter score: Application to specialized retail chains

Laurent Maubisson, Rémi Mencarelli, Arnaud Rivière

International Journal of Market Research

Retricted access

Research article

First published 2024-5

The net promoter score: What should managers know?

John G. Dawes

International Journal of Market Research

Retricted access

Research article

First published 2019-3

The Net Promoter Scores with Friends and Family Test after four hand surgery procedures

Paul Stirling, Paul J. Jenkins, Nicholas D. Clement [...]

Journal of Hand Surgery (European Volume)

Open access

Research article

First published 2025-4

Loyalty of Public Library Users in Indonesia Using the Net Promoter Score (NPS) Metrics: A Case Study of Drive-through Services During the COVID-19 Pandemic

Dyah Puspitasari Srirahayu, M. K. Yanti Idaya Aspura, Dessy Harisanty [...]

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