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Retricted access

Research article

First published 2012-12

Customer Satisfaction in Banking Industry: A Gap Analysis Approach

Mandeep Kaur, Nitasha Sharma, Samriti Kapoor

Asia-Pacific Journal of Management Research and Innovation

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

Retricted access

Research article

First published 2011-4

Customer Perception of Banking Services — A Comparative Study of Rural and Urban Branches

Fulbag Singh, Davinder Kaur

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2020-9

FinTech,Crowdfunding and Customer Retention in Islamic Banks

Hasnan Baber

Vision: The Journal of Business Perspective

Open access

Research article

First published 2018-7

The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba

Sage Open

Open access

Research article

First published 2020-4

Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman

Bashir Ahmad Fida, Umar Ahmed, Yousuf Al-Balushi [...]

Sage Open

Retricted access

Research article

First published 2018-8

Data mining techniques for analyzing bank customers: A survey

Seyed Mohammad Hossein Hasheminejad, Mojgan Khorrami

Intelligent Decision Technologies

Retricted access

Research article

First published 2012-7

Factors Determining Customer Adaptation to Internet Banking in the Context of Private Commercial Banks of Bangladesh

Nadim Jahangir, Noorjahan Parvez

Business Perspectives and Research

Retricted access

Research article

First published 2011-7

Customer Satisfaction Analysis of Information and Communication Technology Channels in Banking Sector

Shamsher Singh

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2024

Ensuring inclusive banking: Addressing mandatory signature challenges for visually challenged bank customers

Hiteshkumar Thakkar, Marisport A, Nakul Saha

British Journal of Visual Impairment

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