Abstract
Objectives:
The 2030 Sustainable Development Agenda stresses a feminist approach for healthcare services. Cultural and religious influences impact utilization of healthcare services by Muslim women within the Middle East, posing unique challenges. This paper aimed to investigate the factors influencing Middle Eastern women’s utilization of healthcare services within the region.
Methods:
In the year 2024, a systematic review was conducted. PubMed, Scopus, ProQuest, and the Cochrane Database of Systematic Reviews were searched for this purpose. The quality of the included articles was assessed using the Accuracy, Coverage, Objectivity, Date, Significance (ACODS) checklist. Subsequently, the Joffe method of thematic analysis was employed to analyze the data obtained from the review.
Results:
A final selection comprising 59 studies was made for inclusion in the research. The studies demonstrated a high level of quality, and the risk of bias within them was deemed acceptable. The thematic analysis revealed seven principal themes, which encompassed Demographic Factors, Level of Education and Awareness, Sources of Information, Risk Factors, Personal Factors, Level of Service Access and Quality, and Organizational Factors.
Conclusions:
This study highlighted key factors influencing women’s utilization of healthcare in the Middle East and potentially the healthcare systems with a large number of Middle Eastern female immigrants around the globe: educational factors such as awareness campaigns and patient education, and personal barriers like fear and cultural norms. Moreover, Telehealth, particularly mHealth, was suggested to enhance women’s participation and utilization of healthcare services. Further research is needed to explore this assertion with greater precision.
Introduction
Recently, leaders from various sectors, including national governments, global health institutions, civil society, academia, and corporations, are urged to concentrate on the promotion of gender equality and alter gender norms for better health results. 1 In this regard, the 2030 sustainable development agenda underscores the significance of gender equality and women’s empowerment, stressing the necessity for unified actions across interconnected sustainable development goals to ensure health equity and well-being for all. 2 Furthermore, the World Health Organization has proposed a feminist global health agenda that aims to achieve gender equity and enable women and girls to exercise their bodily autonomy and make informed choices about their health. 3
Multiple reports have delineated that women tend to utilize health and medical services with a higher frequency compared to men, at least in the domain of outpatient services, necessitating a particular emphasis on their characteristics and preferences.4–7 Furthermore, the enhancement of women’s health necessitates the development of a more comprehensive knowledge base that integrates values centered on women and a political analysis based on gender. 8
The Middle East, a region situated in North Africa and West Asia, is geographically comprised of multiple countries, including Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, the United Arab Emirates, Yemen, Iran, Turkey, Gaza, Israel, and the West Bank. 9 It is known that the population in the region is predominantly Muslim. 10
Cultural and religious aspects significantly influence the use of healthcare services by Muslim women in the Middle East, presenting unique challenges.11–13 Several studies underscore the necessity for culturally sensitive care for Muslim patients, considering their religious and gender preferences. For instance, a study in Saudi Arabia revealed that Muslim women might postpone emergency medical care due to gender preferences and religious rules about cross-gender interactions. 14 Furthermore, the insufficient understanding of Islamic culture has been recognized as a barrier to Muslim women’s healthcare utilization, highlighting the importance for healthcare providers to be aware of cultural and religious factors in order to deliver effective care. 15
According to several studies, modesty and privacy are essential aspects of daily life for many Muslim women. 16 They constitute a cultural norm that affects their public interactions, social behavior, and dress code. 17 It has been demonstrated that most Muslim women favor the presence of another individual, preferably a female chaperone, during the encounter with male providers. 18
The aforementioned evidence unequivocally underscores the significance of concentrating on the preferences and attributes of women in the Middle East to facilitate the augmentation of their utilization of healthcare services. Therefore, this study endeavored to systematically compile the existing data pertaining to the factors influencing women’s utilization of healthcare services in the Middle East, focusing on all the countries within the Middle East as a unified entity.
The approach of this study, as far as the authors of the study have observed, is novel in the literature, thereby contributing to the innovation and value of this study. The outcomes of this study hold potential value for healthcare policymakers, administrators, and other stakeholders at both the global and regional levels.
Research question
The research question was formulated as follows: “What are the factors influencing women’s utilization of healthcare services within the Middle East?”
Methods
Our approach comprised of a systematic review and a thematic analysis conducted on 2024. Our systematic review methodology adhered to the guidelines of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA_2020_checklist). 19 The procedure encompassed four stages: database exploration, abstract assessment, full-text screening with eligibility verification, and extraction of corpus data.
Search within databases
Our research involved an extensive search across four databases, namely PubMed, Scopus, ProQuest, and the Cochrane Database of Systematic Reviews. We categorized the search terms into four domains: Utilization, Women, Middle-East, and Healthcare. This categorization aimed to identify all studies that fulfilled the primary criteria. We then conducted a search within these domains using a specific structure and strategy, as outlined in Table 1.
The search strategy used for conducting the systematic review.
Inclusion and exclusion criteria and screening of papers
We incorporated English articles published between April 2000 and February 2024, focusing on factors influencing Middle Eastern women’s utilization of healthcare services. Articles were excluded if they did not address these factors, lacked a title or abstract detailing these factors, or did not provide any decision-making context regarding these factors in their title, abstract, or full text. Furthermore, the authors scrutinized the references within the articles to identify relevant studies not captured by the search strategy. Multiple authors verified the search results at each stage to ensure reliability and minimize potential bias.
For screening purposes, two authors independently reviewed all articles from the databases multiple times, adhering to the principles of bibliography harvesting. In the subsequent stage, the abstracts of the selected articles were examined. The full text of these selected articles was then thoroughly evaluated, and articles with adequate validity were chosen.
Quality assessment
Two authors evaluated the quality of the included articles using the AACODS (Accuracy, Coverage, Objectivity, Date, Significance) checklist. The latest iteration of the AACODS checklist comprised six questions. 20 Throughout this process, a standardized scoring system was established, where a designation of “Yes” corresponded to a score of 2, “Can’t Tell” to 1, and “No” to 0. These scores ranged from 0 to 12, with higher scores indicating superior quality. Subsequently, the articles were categorized into one of four groups based on their scores: very low quality (0–3), low quality (4–6), medium quality (7–9), and high quality (10–12). Only studies categorized as medium or high quality were deemed suitable for inclusion in the research. In case of disagreement between the two authors, resolution was achieved through discussion and consultation with a third author. These steps were repeated twice for each study.
Data extraction and thematic analysis
In this section of the study, the process of data extraction was carried out employing a structured data extraction form containing variables including the year of publication, country, design, and summary of the studies. Subsequently, the Joffe method of thematic analysis was employed for data analysis. 21 Utilizing this approach, the patterns of factors influencing the utilization of healthcare services by Middle-Eastern women in the healthcare industry were analyzed until a thematic code became apparent.
A mind map was designed, which facilitated the visualization of data linkages, and a thematic code was developed to encapsulate the themes. Moreover, to mitigate the potential for bias and to uphold the validity and reliability of the analysis, a pair of authors collaboratively undertook the thematic analysis process. This was achieved through mutual consultation and the repetition of the analysis on several occasions to ensure thoroughness and accuracy.
Results
The results of the study are presented in the following sections.
Systematic review
As depicted in Figure 1, the database search resulted in a total of 9291 references. Among these, 2052 were identified as duplicates. Following a thorough evaluation of the titles, abstracts, and full texts of these studies, a final selection of 59 studies was made for inclusion in the research. The mean year of the studies incorporated within the study was 2017, encompassing both quantitative and qualitative methodologies. The studies were conducted across diverse geographical locations, with a predominant focus on nations such as Iran and Turkey. Additional details concerning the included studies are provided in Supplemental material Appendix A (Bibliography of final studies).

PRISMA diagram of the systematic review.
Quality assessment of the included studies
The findings of the quality evaluation of the included studies revealed that the overall quality was largely high, with an average score of 11.6. As illustrated in Figure 2, all evaluations pertaining to the authority, accuracy, coverage, and significance of the studies’ content received the highest ratings. However, while the assessment of bias within the studies, as indicated by Question 4 of the AACODS checklist (Q4, Objectivity), did not attain the highest possible score, it was deemed acceptable. Moreover, the question concerning the temporal relevance of the studies (Q5) yielded the lowest scores among the assessed criteria, delineating the relatively old dates of a number of the studies. While details of the data regarding the quality assessment of the included studies are presented in Supplemental material Appendix B (Quality assessment of final studies), below is the presentation of each question comprising the AACODS checklist:
Q1: Authority: Is the author or source of the information reputable and trustworthy?
Q2: Accuracy: Is the information reliable, truthful, and correct?
Q3: Coverage: Does the information cover the topic comprehensively and sufficiently?
Q4: Objectivity: Is the information presented in an unbiased and balanced way?
Q5: Date: Is the information current and up-to-date?
Q6: Significance: Is the information relevant, important, and valuable to the topic?

Results of the quality assessment of the included studies.
Thematic analysis
As presented in Table 2, the systematic review led to a thematic analysis that yielded seven principal themes. The themes included Demographic Factors, Level of Education and Awareness, Sources of Information, Risk Factors, Personal Factors, Level of Service Access and Quality, and Organizational Factors. Each of these themes is elaborated upon in the subsequent section. Figure 3 presents the distribution of each factor among the included studies.
Thematic analysis of the data acquired from the systematic review.

Distribution of factors among the included studies.
Demographic factors
The data obtained from the included studies presented that women younger than 25 or older than 65 years were less likely to participate in healthcare services, with younger women tending to wait longer before presenting their symptoms to a physician.22–39 Marital status played a role, with married women being more likely to utilize healthcare services than single women.24,26,31,40–43 Employment status was another factor, with unemployed women being less likely to participate in healthcare services.22–24,26,27,32,44–47 Moreover, geographical location also had an impact, with rural women being at high risk for late presentation of symptoms and less likely to utilize healthcare services.23,30,41,43,44,46,47 Lastly, income was a significant factor, with women with a higher income being associated with greater knowledge of disease signs and symptoms and more likely to utilize healthcare services.24,32,40,44,46,48–50
Level of education and awareness
Within the data obtained from the included studies in this paper, increasing awareness about disease was identified as a crucial factor in encouraging women’s utilization of healthcare services.22,23,25–27,29,31,33–36,41,44,48,49,51–72 Moreover, the level of education was found to be inversely proportional to the risk of late presentation, with women having a poor level of education being at a higher risk.23,26,27,36–38,40,41,44–49,54,72
Sources of information
Within the data obtained from the included studies in this paper, social media platforms were identified as a predominant source of information about diseases, and women who relied on these platforms as their primary source of information were more likely to participate in healthcare services.22,35,46,54 Furthermore, women who received information from healthcare providers or attended awareness programs were found to be more likely to have good knowledge about diseases and participate in healthcare services.22,54
Risk factors
The data obtained from the included studies presented that women who had never smoked were more likely to present early, indicating the influence of personal health habits on healthcare utilization. Furthermore, obesity was strongly associated with late utilization of healthcare services.23,32 The perceived seriousness of the disease also influenced women’s decision to utilize healthcare services, highlighting the role of disease severity in healthcare-seeking behavior.24,32,36,37,42,44,53,59,64,69,73 Lastly, the COVID-19 pandemic has had a noticeable impact on women’s utilization of healthcare services, hindering the level of utilization, a factor that warrants further investigation to understand its full implications. 71
Personal factors
Within the data obtained from the included studies in this paper, emotional barriers, such as fear and embarrassment, were identified as significant barriers to seeking medical help.23,24,29,30,42,44,48,52,55–57,60,61,74 The experiences and expectations of women were found to play a role in their utilization of healthcare services.28,31,36,41,48,52,71,73 Cultural and religious beliefs, including those related to dressing codes and religious practices, could influence women’s perception of barriers and their utilization of healthcare services.23,27,29,34,42,51,62,71,72,75–77,78 Moreover, the influence of the family and the level of support provided to women were found to play a key role in their utilization of health services.29,32,35,48,53,56,61,63,66,70,71 Lastly, ethical considerations, such as concerns about privacy in the provision of care, influenced women’s preferences.61,79
Level of services access and quality
Within the data obtained from the included studies in this paper, the high cost of services was identified as a strong barrier for utilization, indicating the need for affordable healthcare options.23,39,46,49,51,55,56,66,77 The insurance status of women, as a prominent factor affecting their financial access to healthcare services, was found to influence their utilization of those services, underscoring the importance of accessible insurance coverage.25,28,41,43,44,46,55,80 Moreover, access to healthcare facilities was a significant factor influencing women’s utilization of healthcare services, highlighting the need for widespread and convenient healthcare facilities.23,25,27,39,42,61,69 Waiting time was identified as a factor influencing women’s utilization of healthcare services, suggesting the need for efficient service delivery.23,74 Poor quality of healthcare services was identified as a barrier to seeking medical services and ultimately service utilization, emphasizing the importance of maintaining high standards of care.27,37,66,70,79 Lastly, a suitable transportation system could enhance the level of utilization of healthcare services. 55
Organizational factors
Within the data obtained from the included studies in this paper, the lack of public places specific to women, which provide a gender-segregated area free from the opposite gender (as Muslim women generally refrain from unnecessary interactions with the opposite gender due to their religious concerns), was identified as a barrier to healthcare service utilization. 51 The availability of organized follow-up services and a person-centered approach in healthcare facilities could enhance the level of healthcare utilization.33,55,66,71,79 Healthcare provider encouragement was found to be a significant predictor of service utilization.24,33,36,37,50,61,65–67,74 Women who used private sector healthcare providers were more likely to utilize more services.24,47,75 Moreover, participants believed that a psychological support team is required to educate women and their families, paving the way for their service utilization. 66 Lastly, the existence of female doctors within healthcare facilities could improve the level of utilization of healthcare services. 55
Discussion
As outlined in the results section, the findings of the study revealed various themes affecting the women’s utilization of healthcare services in healthcare systems of the Middle East. These themes encompassed “Demographic Factors,” “Level of Education and Awareness,” “Sources of Information,” “Risk Factors,” “Personal Factors,” “Level of Service Access and Quality,” and “Organizational Factors.”
It was demonstrated that “level of education and awareness” and “personal factors” garnered the highest citations among the included studies, each comprising 70% and 60%, respectively. Conversely, the remaining factors exhibited a citation share below 48%. In this section of the study, our endeavor was to examine and analyze the factors with the highest citations in the literature, while proposing strategies to enhance the level of healthcare service utilization among Middle Eastern women as outlined in the literature.
Our findings demonstrated that factors such as awareness about the disease and level of education among women can significantly enhance their utilization of healthcare services.22,23,25–27,29,31,33–38,40,41,44–49,51–72 In this regard, it has been reported that the level of education and disease awareness among patients in the Middle East is moderate.81,82
Studies have reported that misconceptions about specific diseases and treatments contribute to stigma within the Middle East. 83 Moreover, it is delineated that ineffective health education and promotion within the region result from factors such as poor communication between providers and patients. 84 In such context, Telehealth platforms, such as mobile health (mHealth) applications on smartphones and tablets, have demonstrated significant potential for enhancing disease management and promoting healthy behaviors through education and information provision within the Middle East, a prominent factor highlighted by the findings of our study. 85
As delineated in the findings of the study, Emotional barriers, like fear and embarrassment, hinder women seeking medical help, and women’s experiences and cultural beliefs affect their healthcare utilization. Family support and cultural norms influence healthcare access. And ethical concerns, including privacy, shape women’s healthcare preferences.23,24,27–32,34–36,41,42,44,48,51–53,55–57,60–63,66,70–80 Furthermore, raising awareness about diseases was deemed vital for promoting women’s engagement in healthcare services. And education level inversely correlated with the risk of late presentation since women with lower education levels faced higher risks.22,23,25–27,29,31,33–38,40,41,44–46,48, 49,51–72
Our findings concerning the emotional barriers impacting the utilization of healthcare services by Middle Eastern women align with numerous other studies.15,86–88 Research indicates that shyness, modesty, and embarrassment may hinder some Muslim women from seeking medical attention, particularly for sensitive issues such as breast cancer screening. Specifically, studies reveal that Arab Muslim immigrant and refugee women may hesitate to disclose certain health matters or reveal parts of their bodies due to cultural beliefs about modesty. This reluctance can impede access to preventive care like breast cancer screening.86,87
Some Muslim women adhere to fatalistic beliefs regarding cancer, diminishing their inclination to seek medical assistance. Additionally, although Islam encourages women to prioritize their health, certain cultural and religious norms may engender shame and taboos surrounding discussions about sensitive health topics, especially with male healthcare providers. Consequently, Muslim women may prefer female providers and feel more at ease when accompanied by a family member during medical appointments.15,88
Our research findings concerning the influence of family support, ethical considerations, and levels of education and awareness on the utilization of healthcare services by Middle Eastern women align with previous global literature.89–91 These factors are recognized principles of patient-centered care, a concept advocating for the inclusion of patients’ preferences, demands, and values in the delivery of healthcare services. 92
According to several studies, Telehealth improves healthcare accessibility for patients who might avoid seeking treatment due to shyness or social anxiety. Remote care provision helps overcome challenges such as transportation issues, privacy concerns, and stigma, which can deter some patients from visiting a traditional doctor’s office. These findings are particularly relevant to understanding the emotional barriers faced by women in the Middle East.93–95
Telehealth tools play a crucial role in mitigating the impact of diseases associated with poverty and improving access to health services, clinical diagnosis, and treatment adherence.85,93 However, despite the advantages of telehealth and mHealth, several ethical concerns arise during the adoption of these technologies. In this regard, ensuring some prerequisites including individual autonomy, dignity, patient safety, and appropriate technology use is presented to be crucial. 96
Various factors have been reported to contribute to increased patient adoption of telehealth tools among the population in the Middle East. These factors include cultural and religious considerations, such as privacy concerns and interactions between genders, which can often be addressed through active involvement of patients’ families.94,97,98 Additionally, language differences have been delineated to potentially pose a barrier if the service provider does not speak the same language as the patients. 98
Limitations and implications
The limitation of this study was the omission of research published in local languages in domestic scholarly journals within Middle Eastern countries. This exclusion was due to the constrained scope and volume of this paper, which could pose implications for future researchers. Moreover, we attempted to consider all women within Middle Eastern countries as a unified entity, despite the seemingly evident heterogeneity of the population. This approach can be considered a limitation of our research. Nevertheless, this paper advocated for the adoption of telehealth services, particularly mHealth, to bolster women’s participation within Middle Eastern healthcare systems and potentially the immigrant Middle Eastern women residing around the globe. This implication holds potential benefits for stakeholders in Middle Eastern nations, nations with a large number of Middle Eastern immigrants and analogous contexts, including healthcare policymakers, administrators, and researchers.
Conclusions
This study identified several themes pertaining to the factors influencing women’s utilization of healthcare services in the Middle East. Notably, factors corresponding to “level of education and awareness,” such as disease awareness campaigns and the educational attainment of patients, alongside “personal factors,” encompassing emotional barriers such as fear and embarrassment, as well as cultural norms, emerged as prominent factors influencing on women’s utilization of healthcare services in Middle Eastern healthcare, as documented in the literature. Moreover, adoption of telehealth services, particularly mHealth, was suggested to bolster women’s participation and utilization of healthcare services within Middle Eastern healthcare systems and potentially the healthcare systems with a large number of Middle Eastern female immigrants around the globe. Further research is needed to explore this assertion with greater precision.
Supplemental Material
sj-docx-2-smo-10.1177_20503121241276678 – Supplemental material for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth
Supplemental material, sj-docx-2-smo-10.1177_20503121241276678 for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth by Mohsen Khosravi, Seyyed Morteza Mojtabaeian and Mina Aghamaleki Sarvestani in SAGE Open Medicine
Supplemental Material
sj-docx-3-smo-10.1177_20503121241276678 – Supplemental material for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth
Supplemental material, sj-docx-3-smo-10.1177_20503121241276678 for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth by Mohsen Khosravi, Seyyed Morteza Mojtabaeian and Mina Aghamaleki Sarvestani in SAGE Open Medicine
Supplemental Material
sj-docx-4-smo-10.1177_20503121241276678 – Supplemental material for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth
Supplemental material, sj-docx-4-smo-10.1177_20503121241276678 for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth by Mohsen Khosravi, Seyyed Morteza Mojtabaeian and Mina Aghamaleki Sarvestani in SAGE Open Medicine
Supplemental Material
sj-pdf-1-smo-10.1177_20503121241276678 – Supplemental material for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth
Supplemental material, sj-pdf-1-smo-10.1177_20503121241276678 for A systematic review on factors influencing Middle Eastern women’s utilization of healthcare services: The promise of mHealth by Mohsen Khosravi, Seyyed Morteza Mojtabaeian and Mina Aghamaleki Sarvestani in SAGE Open Medicine
Footnotes
Acknowledgements
Hereby, we acknowledge the utilization of the Bing AI Copilot chatbot in rewriting the text of the manuscript to ensure the correct use of English grammar and wording.
Author contributions
M.K. theorized the project, conducted the review and data analysis, wrote the text of the manuscript and coordinated in the quality assessment of the papers. S.M.M. wrote the methods section and cooperated in conducting writing of the manuscript. M.A.S. conducted the quality assessment of the included studies, wrote the bibliography, and coordinated in writing of the manuscript. All of the authors contributed in the screening process of the papers.
Availability of data and materials
The research data can be accessed by contacting the author of the paper.
Consent for publication
None.
Declaration of conflicting interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
Ethics approval
None.
Informed consent
None.
Supplemental material
Supplemental material for this article is available online.
References
Supplementary Material
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