Abstract
Through a mixed methods approach, this article explores young people’s perceptions about critical issues in secondary school and the improvements being made to prevent dropout risk. The empirical data were gathered from a representative sample of young people (14–24) in a socioeconomically disadvantaged region in the European Union. A principal component analysis assessed the most significant indicators that influence young people’s scholastic experience and effectiveness of education. A content analysis was applied to identify the key critical issues and possible strategies to support young people’s school satisfaction. The findings reveal a set of key indicators: interpersonal relationships, learning process, teacher role, school management, the impact of new technologies.
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