Resistance to economic exploitation or religious oppression? A sociomaterial analysis of the agency of Muslim food-delivery workers facing algorithmic management

Abstract

This qualitative case study examines food-delivery platforms in France in order to reveal how gig workers, lacking traditional employment protections and collective bargaining, rely on informal community mechanisms to develop collective agency that is closely linked to the materiality of platforms. Drawing upon sociomaterial theory and the concept of affordance, our results show that religious affiliation plays a crucial role in the actualization of algorithmic management artifacts by Muslim migrant workers and leads to a sense of emancipation and reconciliation between their religious and work identities. Religious communities, often overlooked or avoided by traditional organizations, act as mediators in the gig economy. Because the gig economy uses “post-diversity” organizational practices that are indifferent to marginal socio-demographic categories, it enables religious communities to provide workers with material, emotional, and informational resources that facilitate identity agency and prioritize it over algorithmic management. The present study contributes to the literature on platform work by illuminating the intricate duality of agency experienced by Muslim migrant workers in the food-delivery sector and developed through community-built resources. It highlights the prioritization of freedom from religious oppression in the labor market over economic considerations, which leads to the acceptance of exploitative working conditions and peer control.