Abstract
Quality management (QM) and quality control (QC) have become key issues for any type of medical treatment. In Assisted Reproduction (‘ART’ which involves treatments such as in vitro fertilisation, ‘IVF’) many centres succeeded in establishing a QM system to optimise the diagnostic and therapeutic processes and to improve efficacy and efficiency of their work. Although requirements of QM systems are met however, systematic staff development is often neglected. This paper describes strategies for staff development from the preparation of staff requirement plans, to the selection of potential candidates and to the different ways of job appraisals. It is clearly demonstrated that the instruments of quality management can and should be applied to staff development and examples are given on how monitoring of staff performance and the documentation of these monitoring processes can be done.
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