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Research article

First published 2004-12

Managing Quality in the E‐Service System: Development and Application of a Process Model

Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha

Production and Operations Management

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Research article

First published 2017-6

Granular computing–based development of service process reference models in social manufacturing contexts

Jiewu Leng, Pingyu Jiang

Concurrent Engineering

Open access

Research article

First published 2016-11

Process modeling and analysis of service-oriented architecture–based wireless sensor network applications using multiple-domain matrix

Wen-Tin Lee, Shang-Pin Ma

International Journal of Distributed Sensor Networks

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Research article

First published 1983-12

Documentation of Occupational Therapy Services: A Process Model

Lela A. Llorens, Karen Donaldson

Canadian Journal of Occupational Therapy

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Research article

First published 2002-07

The Process of Cultural Competence in the Delivery of Healthcare Services: A Model of Care

Josepha Campinha-Bacote

Journal of Transcultural Nursing

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Research article

First published 2005-12

Distributed Design Process Coordination based on a Service Event Notification Model

Jian Cao, Shensheng Zhang, Minglu Li [...]

Concurrent Engineering

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Research article

First published 1999-09

A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON‐ROUTINE SERVICE ENCOUNTERS

Sruran Dasu, Jay Rao

Production and Operations Management

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Research article

First published 2015-10

The Impact of In-Home Services from Child Protective Services on Child Maltreatment Recurrence: A Process Model

Jiyoung Kang

Families in Society: The Journal of Contemporary Social Services

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Research article

First published 1993-2

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

William Boulding, Ajay Kalra, Richard Staelin [...]

Journal of Marketing Research

Open access

Research article

First published 2021-5

Service Ecosystem Design: Propositions,Process Model,and Future Research Agenda

Josina Vink, Kaisa Koskela-Huotari, Bård Tronvoll [...]

Journal of Service Research

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