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Research article

First published 2024-3

Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from the Indian Service Industry

Shivani Sharma, Parul Saxena

Abhigyan

Open access

Research article

First published 2025

Can AI improve hotel service performance? A systematic review using ADO-TCM

Tong Wang, Eugene Cheng-Xi Aw, Garry Wei-Han Tan [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 2009-4

Management Information Systems for Service Quality in Commercial Banks: An Empirical Study

T. Vannirajan, S. Manimaran

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2013-5

Got Support? The Impact of Supportive Work Practices on the Perceptions,Motivation,and Behavior of Customer-Contact Employees

John W. Michel, Michael J. Kavanagh, J. Bruce Tracey

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Retricted access

Research article

First published 2011-3

Software Services Industry Context and Performance Management

Anupriya Singh, Tanuja Agarwala

Vision: The Journal of Business Perspective

Open access

Research article

First published 2024-4

Does the Tourist Appreciate Your Employees? Prioritizing Service Employee Improvements Based on User-Generated Content Mining

Feng Hu, Yijie Jin, Yaqian Niu [...]

Sage Open

Retricted access

Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Retricted access

Research article

First published 2005-04

Interactive service work and performative metaphors

Adam Weaver

Tourist Studies

Retricted access

Research article

First published 2009-05

The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality

Ronald A. Clark, Michael D. Hartline, Keith C. Jones

Cornell Hospitality Quarterly

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