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Research article

First published 2015-10

Losses Loom Longer than Gains: Modeling the Impact of Service Crises on Perceived Service Quality over Time

Maarten J. Gijsenberg, Harald J. Van Heerde, Peter C. Verhoef

Journal of Marketing Research

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Research article

First published 2024-12

Service Delivery During Crises: The Effects of Organizational Capacity,Collaboration,and Public Service Motivation on Organizational Resilience

Tamara Dimitrijevska-Markoski, Julius A. Nukpezah, Annus Azhar

Public Administration Quarterly

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Research article

First published 2013-2

Workers’ Experiences of Crises in the Delivery of Home Support Services to Older Clients

Joanie Sims-Gould, Kerry Byrne, Christina Beck [...]

Journal of Applied Gerontology

Open access

Research article

First published 2025-9

The Organization–AI–User Responsibility Triangle: Public Understandings of AI and Expectations for Organizational Responses in AI-Service-Failure Crises

Ke Huang, Fang Wu

Emerging Media

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Research article

First published 1993-3

Un service d'intervention de crise en clinique externe psychiatrique de centre hospitalier général: fonctionnement et clientèle

Jean-Pierre Fournier, Fabien Gagnon

The Canadian Journal of Psychiatry

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Research article

First published 2021-10

Health Systems and Services During COVID-19: Lessons and Evidence From Previous Crises: A Rapid Scoping Review to Inform the United Nations Research Roadmap for the COVID-19 Recovery

Prativa Baral

International Journal of Social Determinants of Health and Health Services

Free access

Research article

First published 2004-4

Changing Pre-Service Teachers' Purposes of Education through Existential Crises

R. Scott Webster

Australian Journal of Education

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Review article

First published 2003-10

ERIC Review: The Impact of Financial Crises on Access and Support Services in Community Colleges

Caroline Q. Sheldon

Community College Review

Open access

Research article

First published 2023-2

The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements

Shahin Rasoulian, Yany Grégoire, Renaud Legoux [...]

Journal of Service Research

Free access

Research article

First published 2023-2

Suicide crises among women and mothers during and around the time of pregnancy: Prevalence and timing of initial contact with first responders and health services

Carla Meurk, Susan Roberts, Michael Lam [...]

Australian & New Zealand Journal of Psychiatry

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