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Open access

Research article

First published 2022-5

Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem

Ilias Danatzis, Ingo O. Karpen, Michael Kleinaltenkamp

Journal of Service Research

Open access

Research article

First published 2014-6

Exploring Multi-Actor Value Creation in IT Service Processes

Heikki Lempinen, Risto Rajala

Journal of Information Technology

Open access

Research article

First published 2025-7

The Mechanism of Knowledge Resource Interaction in Service Innovation Projects from the Perspective of Value Co-Creation Actors

Lei Xu, Xia Liu, Yanhan Sun [...]

Sage Open

Open access

Research article

First published 2024-7

Environmental Service Learning as University-Community Partnership: Using Actor-Network Theory to Examine a New Model of Engagement

Hannah Cooke, Todd Campbell, Dorothea Anagnostopoulos [...]

Sage Open

Retricted access

Research article

First published 2019-3

Dynamics of Actors in Innovation in Public Health Services: Brazilian Experience

Cristine Hermann Nodari, Luciana Gondim de Almeida Guimarães, Alipio Ramos Veiga Neto [...]

Journal of Health Management

Retricted access

Research article

First published 2015-3

Interacting State and Non-State Actors in Hybrid Settings of Public Service Delivery

Jeroen van der Heijden

Administration & Society

Retricted access

Research article

First published 2007-10

The Different Stages and Actors Involved in the Process Leading to the Use of Adolescent Mental Health Services

Marieke Zwaanswijk, Jan Van Der Ende, Peter F.M. Verhaak [...]

Clinical Child Psychology and Psychiatry

Retricted access

Research article

First published 2026-2

Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts

Xiaorong Fu, Lifei Bai, Flora F. Gu

Journal of Service Research

Open access

Research article

First published 2025

Building Narratives of Effectiveness and Customer Orientation at the Interface of Different Actors in the Lifestyle Guidance Service Process

Heli Tiusanen, Sanna Ryynänen, Marjo Suhonen

Journal of Patient Experience

Open access

Research article

First published 2020-1

Institutional Work in Changing Public Service Organizations: The Interplay Between Professionalization Strategies of Non-Elite Actors

Marianne van Bochove, Lieke Oldenhof

Administration & Society

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