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Retricted access

Research article

First published 1999-7

Work Organization,Technology,and Performance in Customer Service and Sales

Rosemary Batt

ILR Review

Retricted access

Research article

First published 1999-7

Customer Orientation and Sales Situations: Variations in Interactive Service Work

Kristina Abiala

Acta Sociologica

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Other

First published 2009-03

Growing Customers

Melissa Tyler

Journal of Consumer Culture

Retricted access

Research article

First published 2006-2

On the Materiality of Service Work

Lynne Pettinger

The Sociological Review

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Research article

First published 2012-12

Working in the other Square Mile: performing and placing sexualized labour in Soho’s sex shops

Melissa Tyler

Work,Employment and Society

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Review article

First published 2013-2

Achieving Service-Sales Ambidexterity

Ting Yu, Paul G. Patterson, Ko de Ruyter

Journal of Service Research

Retricted access

Research article

First published 1997-8

Sellers,shakers,peddlers,and hawkers: rehabilitation of sales workers

T.S. Smith

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2006-12

Sales floor trajectories

Amy Hanser

Ethnography

Retricted access

Research article

First published 2014-9

The power of ‘know’ and ‘no’ in effective customer service delivery

Denise Carter

Business Information Review

Open access

Review article

First published 2021-5

Impacts of decarbonization on the automotive after sales sector: A review of evidence

Jorge Eslava-Bautista, Caitlin D Cottrill, Mark Beecroft

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

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