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Research article

First published 2014-11

Training in Mental Health Recovery and Social Justice in the Public Sector

Erika R. Carr, Ranjit Bhagwat, Rebecca Miller [...]

The Counseling Psychologist

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Review article

First published 2015-7

Victim Satisfaction With the Criminal Justice System and Emotional Recovery

Maarten Kunst, Lieke Popelier, Ellen Varekamp

Trauma,Violence,& Abuse

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Research article

First published 2018-1

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Steven J. Migacz, Suiwen (Sharon) Zou, James F. Petrick

Journal of Travel Research

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Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

Open access

Review article

First published 2023-12

Victim Recovery in Restorative Justice: A Theoretical Framework

Masahiro Suzuki

Criminal Justice and Behavior

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Research article

First published 2018-11

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants,Observers,and Service Providers during Social Media Service Recovery ☆

Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen [...]

Journal of Interactive Marketing

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Research article

First published 2022-5

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen (Sharon) Zou, Steven J. Migacz

Cornell Hospitality Quarterly

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Research article

First published 2013-9

Victims’ experiences in the criminal justice system and their recovery from crime

Jo-Anne Wemmers

International Review of Victimology

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Research article

First published 2006-12

An Experimental Investigation of Justice-Based Service Recovery on Customer Satisfaction,Loyalty,and Word-of-Mouth Intentions

Terri Shapiro, Jennifer M. Nieman-Gonder, Nicole A. Andreoli [...]

Psychological Reports

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Research article

First published 2019-1

Role of the perceived justice of service recovery: A comparison of first-time and repeat visitors

Peng Chen, Yeong Gug Kim

Tourism and Hospitality Research

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