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Articles (782)

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1-10 of 782 results for proactive service

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Select article: Proactive Postsales Service: When and why does it Pay Off?

Retricted access

Research article

First published 2009-3

Proactive Postsales Service: When and why does it Pay Off?

Goutam Challagalla, R. Venkatesh, Ajay K. Kohli

Journal of Marketing

Select article: Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Open access

Research article

First published 2026-1

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Select article: Exposure to Structured Service Environments as a Proactive Strategy for Handling Service Failures

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Research article

First published 2025-8

Exposure to Structured Service Environments as a Proactive Strategy for Handling Service Failures

Jamel Khenfer, Olivier Trendel

Journal of Service Research

Select article: Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Retricted access

Research article

First published 2025-1

Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Pin-Chyuan Hwang, Ming-Chuan Han

Journal of Hospitality & Tourism Research

Select article: What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

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Research article

First published 2023-9

What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan [...]

Journal of Hospitality & Tourism Research

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

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Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Open access

Research article

First published 2021-1

Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Ozlem Uzunsaf Yamak, Serife Zihni Eyupoglu

Sage Open

Select article: Evaluating the patient-perceived impact of clinical pharmacy services and proactive follow-up care in an ambulatory chemotherapy unit

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Research article

First published 2017-6

Evaluating the patient-perceived impact of clinical pharmacy services and proactive follow-up care in an ambulatory chemotherapy unit

Andrea Crespo, Malgorzata Tyszka

Journal of Oncology Pharmacy Practice

Select article: Proactive routing mutation against stealthy Distributed Denial of Service attacks: metrics,modeling,and analysis

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Research article

First published 2018-4

Proactive routing mutation against stealthy Distributed Denial of Service attacks: metrics,modeling,and analysis

Qi Duan, Ehab Al-Shaer, Samrat Chatterjee [...]

The Journal of Defense Modeling and Simulation: Applications,Methodology,Technology

Select article: Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

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Research article

First published 2020-2

Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

Jan U. Becker, Martin Spann, Christian Barrot

Journal of Service Research

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