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Articles (762)

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1-10 of 762 results for online service quality

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Select article: Online Retail Service Quality: Scale Development and Validation

Retricted access

Research article

First published 2023-6

Online Retail Service Quality: Scale Development and Validation

Biranchi Narayan Swar, Rajesh Panda

Vision: The Journal of Business Perspective

Select article: From service to intention: A Technology Acceptance Model Perspective on E-Service Quality in Online Hotel Booking

Open access

Research article

First published 2025-10

From service to intention: A Technology Acceptance Model Perspective on E-Service Quality in Online Hotel Booking

Chen Lisha, Chin Fei Goh, Yun Min Low [...]

Sage Open

Select article: Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Retricted access

Research article

First published 2023-7

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Tourism and Hospitality Research

Select article: Antecedents of Perceived Service Quality of Online Education During a Pandemic: Configuration Analysis Based on Fuzzy-Set Qualitative Comparative Analysis

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Research article

First published 2022-6

Antecedents of Perceived Service Quality of Online Education During a Pandemic: Configuration Analysis Based on Fuzzy-Set Qualitative Comparative Analysis

Tanjim Istiaque Chowdhury, Md Rakibul Hoque, Peter Wanke [...]

Evaluation Review

Select article: Service Quality and Information Value of Online Travel Chat - A Case from KTO's 1330 Chat

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Research article

First published 2022-12

Service Quality and Information Value of Online Travel Chat - A Case from KTO's 1330 Chat

Petya Todorova, Hyemin Kim, Chulmo Koo

Journal of Smart Tourism

Select article: Service quality optimization of online mental health communities: A KANO-IPA model approach

Open access

Research article

First published 2026

Service quality optimization of online mental health communities: A KANO-IPA model approach

Hua Yang, Wanting Li

DIGITAL HEALTH

Select article: Online Retail Service Quality: What Matters Most for Customer Satisfaction?

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Research article

First published 2024-10

Online Retail Service Quality: What Matters Most for Customer Satisfaction?

Sonali Singh, Sumeet Singh Jasial, Richa Misra [...]

FIIB Business Review

Select article: Online health community—An empirical analysis based on grounded theory and entropy weight TOPSIS method to evaluate the service quality

Open access

Research article

First published 2023

Online health community—An empirical analysis based on grounded theory and entropy weight TOPSIS method to evaluate the service quality

Yang Hua, Wang Shujuan, Wang Fucheng

DIGITAL HEALTH

Select article: Little mentioning,moderate attention,great relevance: The quality of online platform data in the Digital Services Act

Open access

Research article

First published 2026

Little mentioning,moderate attention,great relevance: The quality of online platform data in the Digital Services Act

Yannik Peters, Katrin Weller

Platforms & Society

Select article: Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers

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Research article

First published 2023

Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers

Siti Norida Wahab, Muhammad Iskandar Hamzah, Salini Devi Rajendran

Vision: The Journal of Business Perspective

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