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1-10 of 3909 results for online negativity

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Select article: The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands

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Research article

First published 2022-11

The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands

Nailya Ordabayeva, Lisa A. Cavanaugh, Darren W. Dahl

Journal of Marketing

Select article: Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value

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Research article

First published 2026-2

Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value

Lauren Grewal, Andrew T. Stephen, Yakov Bart

Journal of Marketing Research

Select article: Genre Change in the Online Context: Responding to Negative Online Reviews and Redefining an Effective Genre Construct on Amazon.Com

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Research article

First published 2021-7

Genre Change in the Online Context: Responding to Negative Online Reviews and Redefining an Effective Genre Construct on Amazon.Com

Journal of Business and Technical Communication

Select article: Negativity Bias or Backlash: Interaction With Civil and Uncivil Online Political News Content

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Research article

First published 2020-8

Negativity Bias or Backlash: Interaction With Civil and Uncivil Online Political News Content

Ashley Muddiman, Jamie Pond-Cobb, Jamie E. Matson

Communication Research

Select article: Understanding the crafting tactics: Using online writing to deal with negative travel experiences

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Research article

First published 2025-6

Understanding the crafting tactics: Using online writing to deal with negative travel experiences

Shiqing Zeng, Liselle Milazzo, Xiaoming Zhang

Tourist Studies

Select article: Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

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Research article

First published 2020-8

Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

Eric D. Olson, Heejung Ro

Cornell Hospitality Quarterly

Select article: Exploring the Influence of Positive- and-Negative Electronic Word of Mouth on Online Consumer Behaviour and Customer Loyalty

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Research article

First published 2024

Exploring the Influence of Positive- and-Negative Electronic Word of Mouth on Online Consumer Behaviour and Customer Loyalty

Regina Velnadar, Sunitha Chelliah Kumaravel, Jaheera Thasleema Abdul Lathief [...]

FIIB Business Review

Select article: Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

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Research article

First published 2021-4

Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari

Journal of Travel Research

Select article: Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication

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Research article

First published 2014-8

Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication

Chung Hun Lee, David A. Cranage

Journal of Hospitality & Tourism Research

Select article: Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?

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Research article

First published 2025-1

Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?

Qin Zhang, Lujun Su, Ling Zhou [...]

Journal of Travel Research

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