Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2017

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Open accessResearch articleFirst published January, 2025

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Restricted accessResearch articleFirst published July, 2013

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

Open accessResearch articleFirst published June, 2026

Sylvaine Tuncer, Eric Laurier

Sociology

Open accessResearch articleFirst published 2025

Estelle Van Tonder, Yuanyuan (Gina) Cui, Patrick van Esch [...]

Australasian Marketing Journal

Restricted accessResearch articleFirst published November, 2004

Barry Brown

Sociological Research Online

Restricted accessResearch articleFirst published 2025

Minglong Li, Xiaoyang Sun, Yi Xiong

Journal of Travel Research

Restricted accessResearch articleFirst published April, 2013

Hanan Saad Kattara, Osman Ahmed El-Said

Tourism and Hospitality Research

Restricted accessEditorialFirst published February, 2021

Linda D. Hollebeek, David E. Sprott, Michael K. Brady

Journal of Service Research

Open accessResearch articleFirst published October, 2024

Zemin Tian, Xiaoli Liu

Sage Open