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Articles (710)

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1-10 of 710 results for interactive customer service

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Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Retricted access

Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

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Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

Select article: Customer Agency in Interactive Service: Small Talk and Rapport at the Cafe Counter

Open access

Research article

First published 2025

Customer Agency in Interactive Service: Small Talk and Rapport at the Cafe Counter

Sylvaine Tuncer, Eric Laurier

Sociology

Select article: Peer Interactions in Self-Service Contexts: Comfort,Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

Open access

Research article

First published 2025

Peer Interactions in Self-Service Contexts: Comfort,Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

Estelle Van Tonder, Yuanyuan (Gina) Cui, Patrick van Esch [...]

Australasian Marketing Journal

Select article: The Order of Service: The Practical Management of Customer Interaction

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Research article

First published 2004-11

The Order of Service: The Practical Management of Customer Interaction

Barry Brown

Sociological Research Online

Select article: The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

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Research article

First published 2025

The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

Minglong Li, Xiaoyang Sun, Yi Xiong

Journal of Travel Research

Select article: Customers’ preferences for new technology-based self-services versus human interaction services in hotels

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Research article

First published 2013-4

Customers’ preferences for new technology-based self-services versus human interaction services in hotels

Hanan Saad Kattara, Osman Ahmed El-Said

Tourism and Hospitality Research

Select article: Rise of the Machines? Customer Engagement in Automated Service Interactions

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Editorial

First published 2021-2

Rise of the Machines? Customer Engagement in Automated Service Interactions

Linda D. Hollebeek, David E. Sprott, Michael K. Brady

Journal of Service Research

Select article: Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Open access

Research article

First published 2024-10

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Sage Open

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