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Retricted access

Research article

First published 2017-3

A Holistic Framework for Conceptualizing Hospital Service Quality

Swapnarag Swain, Nirmal C. Kar

Journal of Health Management

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Research article

First published 2016-3

An Investigation of Service Quality—Willingness to Recommend Relationship across Patient and Hospital Characteristics

Ugur Yavas, Emin Babakus, Kevin W. Westbrook [...]

Journal of Health Management

Open access

Research article

First published 2025

Enhancing Hospital Services: Achieving High Quality Under Resource Constraints

Mohammad Ali Beheshtinia, Masood Fathi, Morteza Ghobakhloo [...]

Health Services Insights

Retricted access

Research article

First published 2013-5

A comparative study of service quality between private and public hospitals: Empirical evidences from India

Sabita Mahapatra

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

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Research article

First published 2017-3

Implementing Quality Healthcare Strategies for Improving Service Delivery at Private Hospitals in India

Varsha Agarwal, Ganesh L.

Journal of Health Management

Open access

Research article

First published 2017

Service Quality Assessment of Hospitals in Asian Context: An Empirical Evidence From Pakistan

Muhammad Shafiq, Muhammad Azhar Naeem, Zartasha Munawar [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

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Research article

First published 2009-10

Involvement as Moderator of the Relationship between Service Quality and Behavioural Outcomes of Hospital Consumers

C. Padmanaba Sivakumar, P. T. Srinivasan

Asia-Pacific Journal of Management Research and Innovation

Open access

Research article

First published 2023

Assessing Quality Gap of Outpatient Service in Public Hospitals: A Cross-Sectional Study in China

Qian Lin, Horng-Shuh Hao, Dan Zhang

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

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Other

First published 1995-4

Personality,motivation and service quality factors as predictors of hospitality industry employee career anchors

Glenn F. Ross

Journal of Vacation Marketing

Retricted access

Research article

First published 2022-3

Too much of a good thing? The unforeseen importance of knowledge management and role clarity as antecedents of service quality in private hospitals in Ghana

George Kankam

Business Information Review

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