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Open access

Research article

First published 2024-4

Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

Retricted access

Research article

First published 2025

Building Bridges of Trust: The Role of Perceived Organizational Support,Supervisory Communication,and Coworker Relationships in Enhancing Frontline Employee Support

Linjuan Rita Men, Cen April Yue, Qiuyue Cho-Li [...]

International Journal of Business Communication

Open access

Research article

First published 2022-3

Shared Perceptions of Supervisor Support: What Processes Make Supervisors and Employees See Eye to Eye?

Julia Penning de Vries, Eva Knies, Peter Leisink

Review of Public Personnel Administration

Open access

Research article

First published 2023-6

“I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Julia Penning de Vries, Eva Knies

Review of Public Personnel Administration

Retricted access

Research article

First published 2026-2

A Descriptive Analysis of Smartphone Access and Frontline Service Delivery During the COVID-19 Lockdown in Chhattisgarh,India

Deepak Singhania, Madhulika Khanna, Sattvika Ashok [...]

Journal of Health Management

Retricted access

Research article

First published 2018-9

Servant leadership as a driver of employee service performance: Test of a trickle-down model and its boundary conditions

Zhen Wang, Haoying Xu, Yukun Liu

Human Relations

Retricted access

Research article

First published 2018-8

The Elicitation of Frontline,Customer-Contact,Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity

Song Chang, Sean A. Way, Derek H. K. Cheng

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2009-03

Between narration and interaction: Situating first-line supervisor identity work

Simon Down, James Reveley

Human Relations

Retricted access

Research article

First published 2004-9

Designing a Supervisory Training Program to Optimize Injury Response: A Macroergonomics Approach

Michelle M. Robertson, William S. Shaw, Glenn Pransky [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2014-11

The Importance of Supervisor Support for Effective Hotel Employees

Osman M. Karatepe

Cornell Hospitality Quarterly

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