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Retricted access

Research article

First published 2008-3

Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue,Efficiency,and Customer Satisfaction

Detelina Marinova, Jun Ye, Jagdip Singh

Journal of Marketing

Open access

Research article

First published 2023-12

Patient Admission and Mechanical Ventilator Allocation Decision-Making Processes by Frontline Medical Professionals in a Japanese ICU During the COVID-19 Pandemic: A Qualitative Study

Sakura Ishizaki, Kazuaki Jindai, Hiroki Saito [...]

Qualitative Health Research

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Research article

First published 2025-10

Research on the mechanism of the role of TMS on the safety performance of frontline miners in the context of intelligent mines: A cross-level chain mediation model

Zhenbo Zhao, Jizu Li

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2023-5

Neither the Magic Bullet Nor the Big Bad Wolf: A Systematic Review of Frontline Judges’ Attitudes and Coping Regarding Managerialization

Émilien Colaux, Nathalie Schiffino, Stéphane Moyson

Administration & Society

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Research article

First published 2017-2

Getting Smart

Detelina Marinova, Ko de Ruyter, Ming-Hui Huang [...]

Journal of Service Research

Open access

Research article

First published 2023-7

The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees’ Proactive Innovation Behavior

Chunhao Ma, Biying Wang, Caozhi Sun [...]

Sage Open

Open access

Research article

First published 2025-7

Your Appreciation Helps Me Grow: The Influence of Customer Gratitude Expression on Employee Career Growth

Yuan Zhang, Sihong Zhang, Shaoqing Zhang

Sage Open

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Research article

First published 2026

Productive resistance in the frontline implementation of social programs: the Chilean case

Taly Reininger, Mitzi Duboy-Luengo, Myriam Vasquez [...]

International Review of Administrative Sciences

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Research article

First published 2008-4

Frontline Welfare Work: Understanding Social Work's Role

Melissa Radey

Families in Society: The Journal of Contemporary Social Services

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Research article

First published 2024-7

What is Unique in the Brains of Frontline Employees? A Structural Neuroimaging Study

Robin Chark, Glenn McCartney

Journal of Travel Research

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