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Retricted access

Research article

First published 2017-2

Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management

Son K. Lam, Stefan Sleep, Thorsten Hennig-Thurau [...]

Journal of Service Research

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Research article

First published 2013-9

The Frontline Clinical Manager Identifying Direct Reports’ Level of Practice

M. Anne Longo, Linda Roussel, Sandra L. Pennington [...]

Journal of Pediatric Hematology/Oncology Nursing

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Research article

First published 2015-3

Responses from the Frontline: How Organisations and Street-Level Bureaucrats Deal with Economic Sanctions

Dorte Caswell, Matilde Høybye-Mortensen

European Journal of Social Security

Open access

Research article

First published 2026

GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline

Philipp Reinhard, Mahei Manhai Li, Christoph Peters [...]

Journal of Service Research

Open access

Research article

First published 2021-2

Perceptions of the Frontline Craft: Assessing Value Convergence Between Policy Makers,Managers,and Street-Level Professionals in the Prison Sector

Hester L. Paanakker

Administration & Society

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Research article

First published 2023-12

Street-level bureaucracy in weak state institutions: a systematic review of the literature

Rik Peeters, Sergio A. Campos

International Review of Administrative Sciences

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Research article

First published 2025-10

Research on the mechanism of the role of TMS on the safety performance of frontline miners in the context of intelligent mines: A cross-level chain mediation model

Zhenbo Zhao, Jizu Li

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2012-1

Preparedness Against an Influenza Pandemic of the Frontline Health Facilities in Southern Thailand

Tapanan Prateepko, Virasakdi Chongsuvivatwong

Asia Pacific Journal of Public Health

Retricted access

Research article

First published 2023-5

Neither the Magic Bullet Nor the Big Bad Wolf: A Systematic Review of Frontline Judges’ Attitudes and Coping Regarding Managerialization

Émilien Colaux, Nathalie Schiffino, Stéphane Moyson

Administration & Society

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Research article

First published 2025-11

What the street level can teach us about the social investment state – Insights from encounters between caseworkers and vulnerable unemployed clients in Denmark

Mathias Herup Nielsen

Acta Sociologica

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