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Retricted access

Research article

First published 2023-8

Interfaces,Interactions,Time,and the Frontline Nexus: Foundational Constructs and Focus for the Field of Organizational Frontlines

Jagdip Singh, R Gary Bridge

Journal of Service Research

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Research article

First published 2017-2

The Emergent Field of Organizational Frontlines

Jagdip Singh, Michael Brady, Todd Arnold [...]

Journal of Service Research

Retricted access

Research article

First published 2015-10

Selling the Object of Strategy: How Frontline Workers Realize Strategy through their Daily Work

Julia Balogun, Katie Best, Jane Lê

Organization Studies

Retricted access

Research article

First published 2017-2

Getting Smart

Detelina Marinova, Ko de Ruyter, Ming-Hui Huang [...]

Journal of Service Research

Open access

Research article

First published 2026

How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Dhruv Grewal, Stephan Ludwig, Dennis Herhausen [...]

Production and Operations Management

Open access

Research article

First published 2026

Adherence in Mental Healthcare: The Role of Frontline Employee Behaviors

Victoria Kramer, Janina Wiebringhaus, Detelina Marinova [...]

Journal of Service Research

Open access

Research article

First published 2021-8

Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions

Anna Schneider, Bernadette Bullinger, Julia Brandl

Organization Studies

Retricted access

Research article

First published 2019-4

Dementia and Clinical Interaction in Frontline Radiography: Mapping the Practical Experiences of Junior Clinicians in the UK

Paul K Miller, Lisa Booth, Adam Spacey

Dementia

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Research article

First published 2024-6

Fear of Covid-19 and Hotel Frontline Employees’ Sense of Work Alienation: Intervening and Interactional Analysis

Michael Yao-Ping Peng, Adeel Khalid, Muhammad Usman [...]

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2024-11

The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance

Jin Ho Jung, Jaewon Yoo, Todd J. Arnold [...]

Journal of Service Research

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