Sage Journals: Discover world-class research

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Research article

First published 2026-2

A Descriptive Analysis of Smartphone Access and Frontline Service Delivery During the COVID-19 Lockdown in Chhattisgarh,India

Deepak Singhania, Madhulika Khanna, Sattvika Ashok [...]

Journal of Health Management

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Research article

First published 2022-8

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Yumeng Yue, Karyn L. Wang, Markus Groth

Journal of Service Research

Open access

Research article

First published 2026

GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline

Philipp Reinhard, Mahei Manhai Li, Christoph Peters [...]

Journal of Service Research

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Research article

First published 2015-11

Collaboration in Frontline Health Care Delivery

Daniel E. Bromberg, Alexander C. Henderson

The American Review of Public Administration

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Research article

First published 2018-8

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher [...]

Journal of Service Research

Open access

Research article

First published 2021-3

General medicine at the frontline of acute care delivery: Comparison with family medicine hospitalist model implementation in Singapore

Yi Feng Lai, Si Yun Leow, Sophia Yi-Fei Lee [...]

Proceedings of Singapore Healthcare

Open access

Research article

First published 2023

Interruptions to HIV Care Delivery During Pandemics and Natural Disasters: A Qualitative Study of Challenges and Opportunities From Frontline Healthcare Providers in Western Kenya

Dan N. Tran, Jennifer Ching, Catherine Kafu [...]

Journal of the International Association of Providers of AIDS Care (JIAPAC)

Open access

Other

First published 2025-7

Frontline staff perspectives on multi-disciplinary team working and the effectiveness of integrated service delivery: Findings from the evaluation of the Integrated Care and Support Pioneers in England

Lavanya Thana, Gerald Wistow, Mary Alison Durand [...]

Journal of Health Services Research & Policy

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Research article

First published 2006-12

Multiple accountability relationships and improved service delivery performance in Hyderabad City,Southern India

Jonathan Caseley

International Review of Administrative Sciences

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Research article

First published 2022-3

Training and development model for municipal frontline staff

Rochelle G Wessels

Teaching Public Administration

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