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Articles (59)

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1-10 of 59 results for front-line service employees

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Select article: Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

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Research article

First published 2014-11

Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

Flora F. T. Chiang, Thomas A. Birtch, Zhenyao Cai

Cornell Hospitality Quarterly

Select article: Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Select article: The nature of front-line service work: distinctive features and continuity in the employment relationship

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Research article

First published 2013-6

The nature of front-line service work: distinctive features and continuity in the employment relationship

Jacques Bélanger, Paul Edwards

Work,Employment and Society

Select article: How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

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Research article

First published 2025-11

How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

Lei Qi, Xiaoqian Zhao, Song Chang [...]

Cornell Hospitality Quarterly

Select article: At the front line: examining the effects of perceived job significance,employee commitment,and job involvement on public service motivation

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Research article

First published 2015-12

At the front line: examining the effects of perceived job significance,employee commitment,and job involvement on public service motivation

Taehee Kim, Alexander C. Henderson, Tae Ho Eom

International Review of Administrative Sciences

Select article: Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

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Research article

First published 2024-11

Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

Muhammad Waheed Akhtar, Thomas Garavan, Fauzia Syed [...]

Journal of Service Research

Select article: Exploring the Impact of Public Service Motivation on Public Employee’s Coping Strategy With Clients: Nuanced Insights From Varied Contexts

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Research article

First published 2024

Exploring the Impact of Public Service Motivation on Public Employee’s Coping Strategy With Clients: Nuanced Insights From Varied Contexts

Lei Tao, Ning Liu, Bo Wen

Review of Public Personnel Administration

Select article: Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Open access

Research article

First published 2021-1

Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Ozlem Uzunsaf Yamak, Serife Zihni Eyupoglu

Sage Open

Select article: Front-Line Work in Employment Services after Ten Years of New Public Management Reform: Governance and Activation in Australia,the Netherlands and the UK

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Research article

First published 2010-12

Front-Line Work in Employment Services after Ten Years of New Public Management Reform: Governance and Activation in Australia,the Netherlands and the UK

Mark Considine, Jenny M. Lewis

European Journal of Social Security

Select article: Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

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Research article

First published 2025

Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

Steven W. Rayburn, Gil Luria, Dana Yagil [...]

Journal of Service Research

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