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Open access

Research article

First published 2021-8

Modeling the recovery time of patients with coronavirus disease 2019 using an accelerated failure time model

Gayathri Thiruvengadam, Ravanan Ramanujam, Lakshmi Marappa

Journal of International Medical Research

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Research article

First published 2025-8

Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery

Francisco Villarroel Ordenes, Grant Packard, Jochen Hartmann [...]

Journal of Service Research

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Research article

First published 1999-8

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Amy K. Smith, Ruth N. Bolton, Janet Wagner

Journal of Marketing Research

Open access

Research article

First published 2010-12

Observation Likelihood Model Design and Failure Recovery Scheme Toward Reliable Localization of Mobile Robots

Chang-bae Moon, Woojin Chung, Nakju Lett Doh

International Journal of Advanced Robotic Systems

Open access

Research article

First published 2017-4

Hybrid subnet-based node failure recovery formal procedure in wireless sensor and actor networks

Hamra Afzaal, Nazir Ahmad Zafar, Fahad Alhumaidan

International Journal of Distributed Sensor Networks

Open access

Research article

First published 2017-9

Mechanical performance experiments on rock and cement,casing residual stress evaluation in the thermal recovery well based on thermal-structure coupling

Yong Chen, Xu Peng, Hao Yu

Energy Exploration & Exploitation

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Research article

First published 2011-6

Confirmatory Factor Analysis of Determinants of Service Recovery

Nidhi Sabharwal, Harmeen Soch

Global Business Review

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Research article

First published 2007-7

A Cultural Models Approach to Service Recovery

Torsten Ringberg, Gaby Odekerken-Schröder, Glenn L. Christensen

Journal of Marketing

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Research article

First published 1998-08

An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters

Amy K. Smith, Ruth N. Bolton

Journal of Service Research

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Research article

First published 2003-4

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction

Ronald L. Hess, Shankar Ganesan, Noreen M. Klein

Journal of the Academy of Marketing Science

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