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Retricted access

Research article

First published 2019-1

The Effects of Experienced Customer Incivility on Employees’ Behavior Toward Customers and Coworkers

Haemi Kim, Hailin Qu

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2026

Witnessing Consumer Incivility Toward Service Employees: Pity,Support,and Tipping Behavior

Jonathan M. Beck, Sarah Lefebvre, Clay M. Voorhees

Journal of Service Research

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Research article

First published 2023-11

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

Retricted access

Research article

First published 2024-9

Workplace Incivility and Its Impact on Public Employees’ Job Search Behavior

Deneen M. Hatmaker, Amy E. Smith, Shahidul Hassan

Public Personnel Management

Open access

Research article

First published 2024-12

Employees’ Reactions to a Citizen Incivility Climate: A Multilevel Multisource Study

Sylvie Guerrero, Marie-Ève Lapalme, Kathleen Bentein

Review of Public Personnel Administration

Retricted access

Research article

First published 2010-11

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

Danielle D. van Jaarsveld, David D. Walker, Daniel P. Skarlicki

Journal of Management

Retricted access

Research article

First published 2026-2

Feeling Drained at Work? The Effects of Workplace Incivility Among Frontline Restaurant Employees

Jihee Choi, Hyeyoon Choi, Kristina Wong

Cornell Hospitality Quarterly

Open access

Research article

First published 2025

Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator

Hasnain Bashir, Johra Kayeser Fatima, Raechel Johns

Journal of General Management

Open access

Research article

First published 2022-1

Workplace Incivility and Employees’ Personal Initiative: A Moderated Mediation Model of Emotional Exhaustion and Meaningful Work

Wenjing Gui, Qiyu Bai, Lei Wang

Sage Open

Retricted access

Research article

First published 2025

Hitting the nail on the head: Factors affecting employees’ intentions to quit and workplace incivility

Said Al Riyami, Hamed Almuhrzi, Waheed Ali Umrani [...]

Tourism and Hospitality Research

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