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Articles (14)

Journals (0)

1-10 of 14 results for e-banking service quality

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Select article: E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

Retricted access

Research article

First published 2020-11

E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

Sheraz Ahmad, Sabeen Hussain Bhatti, Yujong Hwang

Information Development

Select article: The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Open access

Research article

First published 2018-7

The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba

Sage Open

Select article: A Structural Model for Customer Perceived Value in E-banking Service

Open access

Research article

First published 2025-9

A Structural Model for Customer Perceived Value in E-banking Service

Long Kim, Teerasak Jindabot, Sook Fern Yeo [...]

Vikalpa: The Journal for Decision Makers

Select article: An Empirical Investigation of Key Antecedents of Customer Preference of Internet Banking in Indian Context

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Research article

First published 2011-7

An Empirical Investigation of Key Antecedents of Customer Preference of Internet Banking in Indian Context

Ravinder Vinayek, Preeti Jindal

Asia-Pacific Journal of Management Research and Innovation

Select article: Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal

Open access

Research article

First published 2023-7

Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal

Dhruba Kumar Gautam, Gunja Kumari Sah

Sage Open

Select article: The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

Select article: Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

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Research article

First published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Select article: Measuring Customer Satisfaction on Webqual Dimension for Online Banking: An Empirical Study

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Research article

First published 2013-1

Measuring Customer Satisfaction on Webqual Dimension for Online Banking: An Empirical Study

Dr. Shubham Goswami

Paradigm: A Management Research Journal

Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk

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Research article

First published 2023

Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk

Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy [...]

FIIB Business Review

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