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Articles (121)

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1-10 of 121 results for disconfirmation of expectations

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Select article: “I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Open access

Research article

First published 2023-6

“I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Julia Penning de Vries, Eva Knies

Review of Public Personnel Administration

Select article: The Confirmation and Disconfirmation of Expectancies in Computer-Mediated Communication

Retricted access

Research article

First published 2015-3

The Confirmation and Disconfirmation of Expectancies in Computer-Mediated Communication

Stephanie Tom Tong, Joseph B. Walther

Communication Research

Select article: The Expectancy-Disconfirmation Paradigm: A Critique

Retricted access

Research article

First published 2001-05

The Expectancy-Disconfirmation Paradigm: A Critique

Atila Yüksel, Fisun Yüksel

Journal of Hospitality & Tourism Research

Select article: Symbolic Representation,Expectancy Disconfirmation,and Citizen Complaints Against Police

Retricted access

Research article

First published 2022-1

Symbolic Representation,Expectancy Disconfirmation,and Citizen Complaints Against Police

Euipyo Lee, Sean Nicholson-Crotty

The American Review of Public Administration

Select article: Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Open access

Research article

First published 2024-4

Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Nguyen Ngoc Hien, Nguyen Thanh Long, Vo Tan Liem [...]

Sage Open

Select article: Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: A Causal Path Analysis

Retricted access

Research article

First published 1979-12

Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: A Causal Path Analysis

James L. Taylor, Richard M. Durand

Psychological Reports

Select article: Strategic Management of Expectations: The Role of Disconfirmation Sensitivity and Perfectionism

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Research article

First published 2001-8

Strategic Management of Expectations: The Role of Disconfirmation Sensitivity and Perfectionism

Praveen K. Kopalle, Donald R. Lehmann

Journal of Marketing Research

Select article: Applying the Expectancy Disconfirmation and Regret Theories to Online Consumer Behavior

Retricted access

Research article

First published 2011-04

Applying the Expectancy Disconfirmation and Regret Theories to Online Consumer Behavior

Chechen Liao, Chuang-Chun Liu, Yu-Ping Liu [...]

Cyberpsychology,Behavior,and Social Networking

Select article: Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

Retricted access

Research article

First published 1973-2

Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

Rolph E. Anderson

Journal of Marketing Research

Select article: Expectancy Disconfirmation and Dispositional Inference: Latent Strength of Target-Based and Category-Based Expectancies

Retricted access

Research article

First published 1993-10

Expectancy Disconfirmation and Dispositional Inference: Latent Strength of Target-Based and Category-Based Expectancies

Carolyn Weisz, Edward E. Jones

Personality and Social Psychology Bulletin

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